Assistant Project Officer

Assistant Project Officer (Temporary Opportunity – Up to 6 Months)

Temporary opportunity up to 6 months with possibility of extension and ongoing role
Grade 3/4: $102,936- $113,579 + super and leave loading
Location: Parramatta (hybrid working available)

Are you organised, proactive and looking to build your project management experience in a fast-paced and collaborative environment?

We are seeking an enthusiastic Assistant Project Officer to support the delivery of a diverse portfolio of strategic, operational and business improvement initiatives. Working closely with project managers and business stakeholders, you will help coordinate project activities, monitor progress, prepare project documentation and contribute to successful project outcomes.

The Assistant Project Officer role sits within Revenue NSW – Operational Support division. We are the state’s principal revenue management agency and are a part of the Department of Customer Service (DCS). We manage taxes, fines, debts and administer grants in a fair, efficient and timely manner. Through this we give back to the community and fund essential State services for the people of NSW.

About the role

As an Assistant Project Officer, you will provide administrative and project support across multiple projects and programs. This role is ideal for someone who enjoys variety, is highly organised and has strong communication and stakeholder engagement skills.

Key responsibilities include

• Supporting the planning, coordination and delivery of projects and initiatives.
  
• Preparing project documentation, reports, presentations and meeting materials.
  
• Monitoring project schedules, milestones, risks and actions.
  
• Coordinating meetings, workshops and stakeholder engagements.
  
• Maintaining project records, registers and governance documentation.
  
• Conducting research, analysis and data collection to support decision-making.
  
• Working collaboratively with internal and external stakeholders to achieve project objectives.
  

For more information on the role and its accountabilities, click here to view the role description.

About You
To be successful in this position you will demonstrate:

• Strong organisational skills and attention to detail.
  
• Excellent written and verbal communication skills.
  
• Ability to manage competing priorities and meet deadlines.
  
• Experience providing administrative, coordination or project support services.
  
• Strong problem-solving and analytical skills.
  
• Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint.
  
• A collaborative approach and willingness to learn.
  

Working at DCS

• 35-hour working week, with opportunities for flex leave where additional hours are worked
  
• Revenue NSW is proud of our diverse and regional teams. We welcome flexible, hybrid working arrangements with your office location at one of our many Revenue NSW working locations https://www.nsw.gov.au/departments-and-agencies/customer-service/dcs-building-access (subject to approval and availability)
  
• Learning tools are available for ongoing professional development
  
• Health and wellbeing programs
  

Who we are

By putting the customer at the centre of all programs and initiatives, we are transforming the way government interacts with the people of NSW. Our services are designed so that everyone can access and interact with them in a meaningful way.

DCS is focused on delivering customer service, digital transformation and regulatory reform to more than 8 million people.

From safety inspectors to marriage celebrants, from customer service representatives to emergency response teams, our people are dedicated to making the lives of our customers better.

Applying

To apply, please submit your resume and a brief cover letter outlining your interest in the role and how your skills and experience align with the requirements.

For further information, please contact the hiring manager.

We are here to help

Need some help with your application? - The capability application tool helps job applicants understand and use the NSW Public Sector Capability Framework when applying for jobs with the NSW government. To access the tool please click here.

If you do not meet all the criteria but still feel that you can succeed in this role, we welcome your application. You can discuss any enquiries regarding this role with Fiona Glover on 0292891021 or at fiona.glover@customerservice.nsw.gov.au.

If you are successful in progressing through the application process, you may be asked to an interview and additional assessments.

Successful candidates will be subject to pre-employment checks including a criminal history check, entitlement to work check, and reference checks.

This recruitment process may be used to create a Talent Pool for similar opportunities that become available over the next 18 months.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

Visit our Careers site to find out more about us and our colleagues.

Salary Grade XX, with the base salary for this role starting at 102,936 base plus superannuation

Click Here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via fiona.glover@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date:

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or csrecruitment@customerservice.nsw.gov.au.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process