Assistant Staff Analyst (Flexible Financial Assistance Coordinator, N399)

Salary Range: $35.23-$50.83 hourly

SUMMARY

The Los Angeles County Department of Homeless Services and Housing (HSH) consolidates our countywide response to homelessness. Launched January 1, 2026, HSH works in partnership with service providers, the County’s 88 cities, Councils of Government, and unincorporated areas to deliver high-quality, life-saving care.

In 2026, HSH will launch Flexible Financial Assistance for People Experiencing Homelessness (FFA for PEH). This targeted funding is provided to people experiencing homelessness who are in need of financial assistance to secure housing, get closer to housing stability, or connect to employment. Participants will be actively engaged and/or enrolled in supportive services and will be referred by their case manager or outreach workers from Community Based Organizations (CBOs), Access Centers, and faith- based organizations.

The Assistant Staff Analyst (Flexible Financial Assistance Coordinator) position will perform full-time referral management of all FFA for PEH requests. The position will report to Prevention Unit (HPU) Program Leadership and will work alongside the HPU, although the role will manage a separate program not targeted towards people experiencing homelessness and will utilize a distinct funding source. Working closely with the HPU Program Management and supervised by HPU’s Associate Director, this position will be responsible for receiving, tracking, and processing FFA requests for referred participants. The Flexible Financial Assistance Coordinator Coordinator will be responsible for processing financial assistance requests, verifying supporting documentation, cross-checking program enrollment and eligibility for other supportive services, and organizing records and transactions in multiple systems, including HMIS and SalesForce. This role will require close contact with referring parties, as well as landlords and other vendors who will be receiving payment on behalf of clients. During the processing of financial assistance request the FFA Coordinator will also be responsible for reviewing sensitive documents, including W9s, affidavits, and invoices/bills. The FFA Coordinator will work directly with referring agencies to troubleshoot challenging FFA requests. The FFA Coordinator will also be a key liaison to Brilliant Corners, who will process FFA payments.

ESSENTIAL FUNCTIONS

Referral Management

• Review FFA referrals submitted by partner agencies and screen for participant eligibility and priority.
• Verify referring party’s attempt to utilize other funding sources, including, but not limited to, CalAIM Housing Deposits, Multi-Disciplinary Team flexible funding, and DPSS One Time Moving Assistance, before approving request.
• Review and approve financial assistance requests and ensure appropriate documentation is provided for processing.
• Maintain communication with referring agency regarding eligibility, fulfillment timeframes, and pathways to other resources when eligibility is denied.
• Maintain strong communication with third party vendors (landlord, mechanics, etc.) regarding processing times and updates on payment status.
• Maintain strong communication with Brilliant Corners and its Operation Specialists who will process payments to third party vendors.
• Support with the ongoing training for referring agencies by hosting office hours, regular trainings, and updating training material and guides.

Reporting and Analysis

• Review and maintain client-level data and records in SalesForce and HMIS
• Assist in researching, compiling and developing data-based analysis, reports, and the creation and maintenance of data and budgeting tools
• Work on projects, such as analyzing trends in FFA spending, monitoring data quality, and other financial assistance challenges as needed.
• Assist with preparation of reports and presentations as needed
• Rigorously documents processes and procedures used for all reporting and analyses.
• Assist with the design, development, implementation and maintenance of reports, analysis tools, and review processes
• Other duties as assigned

Tool Development and Maintenance

• Assist in refining financial assistance processes and program practices through the creation of new analytical and documentation tools
• Help to design, build and maintain financial assistance support tools to be used within HSH, Brilliant Corners, and by other external stakeholders

Leadership and Program Support

• Assist FFA/HPU program management with developing and implementing program processes for HSH, including day-to-day operations, trainings, policy and procedure development, reporting requirements and quality improvement/evaluation components.
• Builds policies and processes for FFA/HPU team members to follow to support clients with complex health and mental health needs.
• Assists FFA/HPU program management with developing the operational structure and growth of the FFA.
• Assist FFA/HPU program management with evaluating program efficacy and progress, and help develop, recommend and implement program modifications.
• Assist FFA/HPU program management with coordinating and facilitating regular meetings and communications for FFA and program partners to ensure efficient and thorough processes to promote integrated, seamless and coordinated systems of care.
• Promotes a safe and inclusive work environment for the entire FFA/HPU Team by collaborating with FFA/HPU management and Team Leaders to foster culture of care.
• Works collaboratively with Associate Director and Lead Program Managers to implement projects that impact FFA programing.
• Other duties as assigned.

JOB QUALIFICATIONS

One year of experience as a Medical Case Worker I - OR - A Bachelor's degree from an accredited college or university and one year of professional casework experience interviewing, counseling, and assisting patients/clients with social problems.

CERTIFICATES / LICENSES / CLEARANCES

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Knowledgeable of community, mental health, and mainstream systems and the variety of programs offered by each to assist those most at risk of experiencing homelessness.
• Highly motivated self-starter, with proven ability to develop creative solutions.
• Ability to coordinate projects and competing priorities in a high-pressure, face paced and time sensitive environment.
• Ability to interact and work closely with a diverse clientele.
• Demonstrated experience interviewing clients, individuals, and families to collect data to determine what services are needed.
• Demonstrated experience in linking clients, individuals, and families to specific healthcare, mental health and community-based programs.
• Ability to pay close attention to detail.
• Ability to work in a professional manner, with courtesy and tact, and maintain confidentiality and security of documents and information.
• Ability to learn quickly and adapt to shifting priorities
• Ability to work collaboratively with multidisciplinary professionals and partners both internally and externally.
• Must possess strong organizational skills initiative and follow-through.
• Computer literate and skilled in use of MS Windows-based programs, including MS Office (Word, PowerPoint).
• Intermediate knowledge of Excel
• Knowledgeable of data systems utilized across the homeless system of care, e.g., Clarity, Resource Management System, etc.

PHYSICAL DEMANDS

Stand Frequently
Walk Frequently
Sit Frequently
Handling / Fingering Occasionally
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 15 lbs.
Push/Pull Occasionally - Up to 15 lbs.
See Constantly
Taste/ Smell Not Applicable

Not Applicable Not required for essential functions
Occasionally (0 - 2 hrs/day)
Frequently (2 - 5 hrs/day)
Constantly (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT

It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.