Assistant Zonal Manager

Who we are Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors. At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow. Where you come in We’re looking for a highly motivated and analytical professional to act as the right hand of the Zonal Manager, ensuring smooth execution of daily operations, people support, and performance reporting. The Assistant Zonal Manager is the second-in-command of the zone, stepping in for the Zonal Manager when needed, managing sub-teams, and owning specific projects or initiatives. This is not a 9-to-5 role. It’s fast-paced, demanding, and will often require long hours. This role is perfect for someone with strong consulting, problem-solving, and execution skills who thrives in high-growth, fast-paced environments. It’s both a leadership and a hands-on role, offering the opportunity to learn from seasoned operators while preparing for future leadership positions. In this role you'll be required to: Support the rollout of company-wide initiatives in your zone, adapting them to local realities. Collect feedback from vendors, riders, and customers to refine execution strategies. Identify new growth opportunities, including vendor acquisition and customer retention. Assist in overseeing daily operations, ensuring service quality and smooth delivery execution. Track and report operational KPIs, including orders, delivery times, CSAT, and vendor activity. Flag bottlenecks or risks early and propose proactive solutions. Supervise sub-teams (e.g., Operations and Sales Associate) to ensure alignment and productivity. Support recruitment, onboarding, and training of agents and rider coordinators. Act as the first point of escalation for operational or people issues before they reach the Zonal Manager. Prepare weekly and monthly performance reports, highlighting key trends, insights, and recommendations. Monitor compliance with company policies, safety standards, and regulatory requirements. Take ownership of special projects or mini-initiatives such as driving growth in a new city. Step into leadership when the Zonal Manager is unavailable, ensuring continuity in performance and decision-making. You’re perfect for the role if you: Hold a Master’s degree, MBA or equivalent degree in STEM (required). Are hungry, ambitious, and willing to put in the hours required to succeed in a high-growth environment. Are highly analytical, data-driven, and comfortable building insights from numbers. Communicate effectively, with the ability to collaborate across teams and influence without authority. Can balance strategy execution with day-to-day operational problem-solving. Thrive in ambiguity and can adapt quickly when priorities shift. Are eager to grow into a Zonal Manager , Regional Manager or Country Manager in the near future. We'll be extra impressed if you: Have prior exposure to Series A or later startup environments. Have prior experience at McKinsey or a Big 4 consulting firm (PwC, EY, Deloitte, KPMG). Beyond the paycheck, Chowdeck employees get: Full medical coverage MacBook Pro for your work Smart, kind colleagues invested in your growth Opportunities for rapid career progression Housing Assistance Lunch allowance