KEY RESPONSIBILITIES Managing complete onboarding and offboarding processes, ensuring timely user setup and smooth transitions. Handling access provisioning and de-provisioning across all business applications, systems, and tools. Administering access cards, including issuance, activation, tracking, and deactivation. Serving as the primary point of contact for all IT support requests and resolving issues. Managing the entire IT asset lifecycle, including procurement, allocation, inventory tracking, audits, and ownership of IT assets. Coordinating with vendors for procurement of laptops, peripherals, and other IT equipment, as well as supporting asset resale and lifecycle management activities. Performing hardware troubleshooting and coordinating with vendors such as Dell for warranty claims, repairs, and replacement parts. Overseeing office IT infrastructure, including video conferencing systems, TVs, network equipment, and coordinating monthly maintenance activities with vendors. Implementing process improvements, such as introducing an IT asset handover form to strengthen asset tracking and accountability. Ensuring smooth day-to-day IT operations independently without additional onsite IT support. Providing business-critical support when required, including during leave periods, to avoid operational disruptions. Managing and monitoring CCTV systems for the India office. Generating and maintaining monthly employee attendance reports for the India office. Coordinating with internal teams, vendors, HR, Facilities, and Finance to support operational and business requirements. Supporting procurement planning, budget discussions, and vendor negotiations related to IT infrastructure and office technology needs. REQUIRED SKILLS & QUALIFICATIONS You have a Bachelor’s degree in a related field and 2 years of experience. You are proficient in Windows OS automated deployment, administration and troubleshooting in both physical and virtual settings You have experience in O365 administration You are skilled at administering a complex Active Directory domain environment You pay strong attention to detail and respond quickly with plan for resolution You enjoy using technology creatively to resolve issues in local and remote settings You have experience in MDM architecture, design, operations and maintenance using Microsoft Intune You are proficient working with firewalls, switches, routers, networks, servers, desktops and laptops You have a deep understanding of the ins and outs of virtualization/VDI, Windows Server and DNS You can perform PowerShell scripting to automate changes or query information remotely You have experience with MS Teams and WebEx administration You have experience with moving virtual machines and services into Azure/O365 You accept accountability for your work and have excellent time management You are a Team player and enjoy collaborating with others for creative problem solving and possess excellent customer service skills. Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.