Associate Account Manager, Reproductive & Women's Health

Fully Remote • Orlando - FL 32801

• Salary Range: $87,000.00 - $87,000.00 Salary/year
• Level: Experienced
• Position Type: Full Time
• Education Level: 4 Year Degree
• Travel Percentage: Up to 50%
• Category: Sales

About Us

Founded in 2011, Fulgent has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

The Associate Account Manager, Reproductive and Women’s Health role is a client retention and account support position focused on helping to maintain and grow business within established base accounts. Working closely with Account Managers and Sales Directors, the Associate Account Manager will support commercial success by helping to nurture client relationships and assisting healthcare providers in the utilization of Fulgent’s cutting-edge genetic testing solutions across reproductive health and women’s health. The Associate Account Manager will be responsible for supporting the management of existing accounts within an assigned territory, contributing to sales targets, supporting Sales Director and Account Manager territory goals, and supporting product adoption through clinical education and superior customer service. They support access to physician group executives, help develop and execute account strategies, contribute to sales presentations, and assist in identifying and advancing growth opportunities under the direction of Account Managers and Sales Directors.

Key Job Elements

• Establish, build, and maintain relationships within assigned base accounts while monitoring account health and targeting strategic opportunities for penetration. Establish and maintain strong relationships with healthcare providers, genetic counselors, laboratory directors, and institutional stakeholders.
• Execute client retention and penetration strategies, ensuring clients utilize Fulgent resources to the fullest potential.
• Utilize daily quota achievement tools to monitor overall territory performance vs. target, as defined by leadership.
• Support incremental business by contributing to a gap analysis approach and helping identify non-Fulgent targeted physicians. Support the development and execution of territory-based business plans to help meet or exceed sales goals for genetic testing products and services.
• Maintain and provide documented feedback, track sales performance and customer engagement, help define retention strategies using forecasting data, and monitor opportunity pipelines using CRM tools and internal reporting systems.
• Support the development of sales content, field initiatives, and training solutions in collaboration with Account Managers, Sales Directors, Marketing, and Client Services. Deliver product presentations and clinical education to customers, highlighting the value and applications of Fulgent’s test offerings.
• Provide feedback from clients to internal Sales and Client Services teams to enhance customer experience and product development.
• Attend industry conferences, webinars, networking, and other corporate events to stay informed on market trends and competitive positioning.
• Demonstrate core level of knowledge of genetic testing, technology solutions, and competitive strategies through the use of company resources including on-the-job training, in-house literature, marketing materials, and sales brochures.

Qualifications

Knowledge/Experience

• Bachelor’s degree in life sciences, business, or related field required.
  • Preference will be given to candidates with an advanced degree (MS or PhD) or with a clinical background in a relevant field such as genetic counselling or nursing.
• Minimum two plus (2+) years of combined experience in healthcare account management, medical or laboratory sales, patient education, or care coordination required, OR minimum two plus (2+) years of clinical or coordinator experience in a reproductive health or women’s health setting (e.g., OB/GYN practice, fertility clinic, genetic counseling, or prenatal care).
  • Preference will be given to candidates with a background in reproductive and women’s genetic testing (NIPT and ECS), diagnostics, or clinical testing applications.
• Valid driver’s license with the ability to travel by car or air and overnight up to 50% as required within the assigned territory.
• Proficiency with CRM tools, Microsoft Office Suite, SharePoint, learning management systems, and data reporting systems.
• Proven ability to develop and manage a myriad of relationships within key accounts and establish healthy long-term customer relationships.
• Possess a high degree of understanding of the client relationship with Physicians, their needs, and how Fulgent can provide service and technology solutions for their genetic testing needs.
• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to coworkers and customers.
• Self-starter with a strong sense of ownership and the ability to work autonomously.
• High energy, enthusiastic, and motivational style.
• Tactical and strategic thinker.
• Ability to embrace and lead change management.
• Ability to meet all quotas assigned by management.
• Drive for Results (Service, Quality, and Continuous Improvement) - Ensure procedures and processes are in place that lead to the delivery of quality results and continual reassessment of effectiveness to achieve ongoing improvement within predetermined timeframes.
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.

Supervisory Responsibilities

• None

Reports To

• Sales Director / Regional Vice President Sales

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term “qualified individual with a disability” means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

Safety and Work Environment:

• This position is field based
• Adhere to Company and Departmental Specific Safety Guidelines.

Physical Demands:

• Standing, sitting, walking, bending, reaching, manual manipulation and lifting up to 40 pounds (primarily for carrying marketing materials, presentation equipment, luncheon goods, etc.).

For California residents, please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

https://tinyurl.com/FulgentCCPA

Please note that Fulgent (and its affiliated companies, including Inform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question — that choose to submit a resume or client information to our career page or to any employee of Fulgent — will not be eligible for payment of any fee(s), and any associated shared data will become the property of Fulgent.