Associate Account Manager - Resident Screening

Who we are: We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products. Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 10,000+ colleagues across the globe. Our success is driven by a diverse team of more than 1,500 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi. Your impact: We’re looking for an Associate Account Manager who provides multiple aspects of software service and support to a large portfolio of Resident Screening clients. They perform software implementation, drive the resolution of client reported issues, compile account performance reviews and analysis, lead end user training, and work with clients to create policies, procedures and workflows. Working hours are 2:00 p.m. to 10:30 p.m., Monday to Friday This hybrid role requires working from the office up to 2 days a week, so please take into account that you should be based in or near Cluj-Napoca. What you’ll bring along: At least 1 year of project/account management experience or relevant client-facing experience A bachelor’s degree is preferred Strong aptitude for learning software platforms and adapting to unfamiliar user interfaces Strong analytical, technical, and computer skills, with the ability to evaluate information, troubleshoot issues, work efficiently with computer systems and software, and apply technology to support daily tasks and business operations. Excellent written and verbal communication English skills Attention to detail with a big-picture perspective Ability to manage multiple priorities and meet deadlines in a fast-paced environment Collaborative team player with strong client relationship and interpersonal skills Self-motivated, independent problem solver with a client-focused approach Proficient in Microsoft Word, Excel, and PowerPoint It is considered a plus: CRM experience Strong understanding of resident screening processes and property management practices within the United States, including familiarity with rental applications, background and credit checks, leasing procedures, and industry standards. What you’ll do: Serve as primary contact for Resident Screening clients, providing ongoing support and account management Monitor account performance and recommend process or policy improvements Manage software integrations, updates, and issue resolution with internal teams Lead product implementations, training, and best-practice guidance Identify opportunities for service enhancements and coordinate with sales as needed Maintain accurate client records and assist with special projects or cross-team initiatives What you'll enjoy once you become part of the Yardi Romania team: A flexible hybrid work setup that blends the best of remote and office life. Up to $2,000 per year reimbursed for eligible learning and professional development expenses. 40 RON/working day meal tickets (taxable according to current legislation). Up to 26 vacation days to recharge your energy, based on tenure. Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents. Up to 20 days of EU remote work per year, subject to current policy. Annual salary review to keep it in line with your performance and industry changes. The possibility of a yearly bonus through our profit-sharing program. Life insurance for you & global travel insurance for you and your family. Currently granting a fixed monthly Work/Life Stipend for your well-being activities. Discounts at gyms, restaurants, and other service providers. All necessary equipment provided for both home and office setups. A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind. Fresh fruit, snacks, and specialty coffee available daily at the office. Engaging office events, themed parties, and team buildings.