Associate Client Services Manager

The Associate Client Services Manager is responsible for partnering with assigned clients to develop sales and execution plans for retail operations at the store level. Builds and maintains strong relationships with key client contacts while providing day-to-day account support.

• Manage retailer-specific program execution and operational support for assigned accounts.
• Contribute to the development of sales objectives, plans, policies, and procedures.
• Provide comprehensive logistical and operational support to internal teams, ensuring timely execution of program objectives.
• Implement approved plans, policies, and procedures.
• Track, evaluate, and report on retail execution against plan; recommend improvements and corrective actions as needed.
• Coordinate and schedule field contacts with clients and internal teams.
• Handle internal and cross-functional team communication and ensure timely follow-up on requests.
• Facilitate effective communication and coordination across internal departments and cross-functional teams to support project success.
• Maintain accurate workforce planning records and enter, update, and manage staffing and scheduling information within workforce management systems to support operational planning and execution.
• Develop and maintain sources of competitive intelligence and provide prompt, thorough reporting on promotions, pricing, sales trends, organizational structure, and policies; recommend programs to address competitive pressure.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Education/Experience: Bachelor’s degree (B.A.) or equivalent work experience.
• Maintain a professional image through appearance, attitude, and conduct.
• Collaborate with Client Service Managers, team members, and office staff to execute programs and follow company policies and procedures.
• Partner with clients by coordinating requests related to the retail sales team with management.
• Work with the Senior Client Services Manager or Director to develop business-building objectives for Product Connections and its clients.
• Demonstrated experience in retail operations and working knowledge of basic accounting principles.
• Computer Skills: Proficiency with Microsoft Office (Word, Excel, PowerPoint, Access, Outlook) and Sales Trak NG.
• Other Skills: project management and research.
• Supervisory Responsibilities: None.
• Work Environment: Office environment.

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