Associate Customer Success Manager

ABOUT THE COMPANY Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com ABOUT THE ROLE We’re looking for an Associate Customer Success Manager to support and scale our Strategic Business Segment (SBS), partnering with high-value, growth-oriented brands across Amazon, Walmart, and emerging marketplaces. This role sits at the intersection of strategy, execution, and customer partnership—designed for someone who can operate with precision while building toward full ownership of enterprise relationships within the first six months. You will play a critical role in enabling customer growth by supporting campaign strategy, operational excellence, and adoption of Teikametrics’ AI-powered platform. Teikametrics is redefining eCommerce performance through its AI-powered, multi-marketplace optimization platform, helping brands unlock scalable, profitable growth across Amazon, Walmart, and TikTok. How You’ll Drive Impact Support onboarding and activation of SBS customers by ensuring seamless integration of Amazon and Walmart accounts, establishing a strong foundation for long-term success. Partner with Customer Success Managers to translate customer goals into structured campaign strategies, aligning to KPIs such as revenue growth, efficiency (ACOS/ROAS), and market share expansion. Assist in rebuilding and optimizing campaign structures within the platform, ensuring alignment with best practices and long-term scalability. Act as a key operational and analytical partner—monitoring performance, identifying trends, and surfacing actionable insights that drive measurable outcomes. Deliver performance reporting and insights through dashboards and recurring business reviews, clearly connecting platform activity to customer results. Support customer-facing conversations by reinforcing strategic recommendations, product adoption, and value realization. Collaborate cross-functionally with Ad Operations, Product, and Finance to ensure executional excellence. WHO YOU ARE 2–4 years of experience in customer success, account management, or digital advertising, ideally within eCommerce or ad tech. Foundational understanding of Amazon and Walmart advertising ecosystems, including campaign structure, keyword targeting, and performance metrics. Strong analytical instincts—you’re comfortable interpreting performance data and translating it into clear, actionable recommendations. Highly organized and capable of managing multiple priorities across a portfolio of customers in a fast-paced, performance-driven environment. Clear and confident communicator, able to engage with both internal stakeholders and customer teams with credibility.. Motivated to grow into a fully strategic, customer-facing role with direct responsibility for retention, expansion, and long-term partnership success. REQUIRED INDUSTRY EXPERIENCE Experience in e-commerce marketplaces (Amazon/Walmart) is required. Strong understanding of digital advertising metrics (ROAS, ACOS) and campaign optimization . WHY TEIKAMETRICS? At Teikametrics, you’ll experience the excitement of a growth-stage company with the stability of an established market leader. You’ll also have the opportunity to work with cutting-edge AI technology that’s transforming the industry, while collaborating with top brands redefining the future of eCommerce. With a remote-first culture we value impact over location and you’ll have the flexibility to work when you’re most productive and effective. Join us on our mission to be the world’s leading Marketplace Optimization Platform, used by every seller and brand owner . More Than Just a Job Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika: • Competitive cash (we don’t discount based on location) • A robust benefits package effective on day one! • Generous stock option packages and investment opportunities • Unlimited Paid Vacation Policy • Flexible work schedule - work when you’re most productive and effective! The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote Beware of Recruitment Scams Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers , and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com). If you're unsure about a communication you've received, please contact us directly at [email protected] to verify.