Associate Digital Product Manager, Travel

AAA Club Alliance is seeking an Associate Digital Product Manager, Travel to join our team! This position supports the definition, delivery, and optimization of digital products and experiences. Bringing a passion for travel and engaging digital experiences, this person will initially focus on the Travel section of the website and mobile app, with opportunities to take on additional digital initiatives as skills and experience grow. The Associate Digital Product Manager builds and applies product management skills while contributing to backlog execution, stakeholder communication, and Agile team activities. This role develops capabilities in strategy alignment, data-driven decision-making, and customer advocacy, with guidance and support from senior team members.

What We Offer You:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

• Competitive annual salary; the starting base compensation for this position is: $80,005 - $90,000*
• Annual Bonus Eligibility
• Hybrid schedule (3 days on-site weekly)
• Comprehensive health benefits package
• Generous accrued paid time off + 8 paid holidays
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a complimentary AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

* The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

The primary duties of the Associate Digital Product Manager are to:

• Support the ongoing management and improvement of the Travel section of the website and mobile app as an initial area of responsibility, expanding into additional digital initiatives over time.
• Manage assigned portions of the product backlog by writing and refining user stories, defining acceptance criteria, and maintaining sprint-ready backlog items.
• Perform requirements analysis and process mapping, produce clear documentation, and coordinate testing activities for assigned initiatives.
• Support backlog refinement, sprint planning, and acceptance validation.
• Analyze dashboards and product analytics to identify issues, trends, and opportunities, and share findings and recommendations with product leadership.
• Conduct product and market research using customer feedback, competitive analysis, and third-party sources to inform feature and experience recommendations.
• Coordinate stakeholder discussions and follow through on action items, ensuring decisions, dependencies, and next steps are documented and communicated.
• Represent customer experience and accessibility considerations in product discussions and backlog decisions.
• Collaborate with cross-functional partners, including engineering, UX, QA, and marketing, to clarify requirements and support delivery of features and fixes.
• Use AI and generative AI tools to support research, analysis, documentation, and other product management activities, applying sound judgment to evaluate outputs, validate findings, and protect sensitive information.
• Continue building product management capabilities through hands-on experience, training, and mentorship, taking on greater independence and responsibility over time.
• Other duties as assigned.
  

Minimum Qualifications:

• Bachelor’s degree required, preferably in Business, Computer Science, Information Systems, or related field. A combination of education and experience may be considered in lieu of a degree.
• 1-3 years of professional experience preferred.
• Prior exposure travel product, business analysis, or project coordination preferred.
• Basic understanding of Agile methodologies (Scrum, Kanban) required.
• Strong interest in digital products, customer experience, and data-driven decision making required.

Knowledge Skills and Abilities:

• Passion for travel and creating digital experiences that help customers explore options, plan, and take action.
• Sound judgment and critical thinking, including the ability to question assumptions, assess information, and recognize when to seek guidance or further validation.
• Understanding of how AI and generative AI tools can support daily work
• Knowledge of Agile an d digital product development.
• Ability to draft basic user stories, acceptance criteria, and documentation.
• Growing analytical skills with ability to interpret dashboards and highlight issues.
• Collaborative mindset with strong interpersonal and communication skills.
• Curiosity and commitment to continuous learning.
• Ability to follow direction while gradually building independence.
• Excellent organizational, note-taking, and communication skills.
• Eagerness to learn product management practices through mentorship and hands-on experience.
  

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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A Note to Applicants:

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

About Us

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Benefits

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aca.aaa.com.