Associate Director - Network Assurance

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

As a Associate Director - Network Assurance, you will be responsible for assuring day-to-day network performance and reliability to deliver the best customer experience. This includes driving technical excellence through strategic planning, workforce training, and leveraging AI-driven automation to optimize operational efficiency and meet strict MTTR SLAs. You will organize and schedule resources supporting a broad range of network elements, oversee timely installation and maintenance of transport facilities, software translations, hardware/software upgrades, router/switch upgrades, IP configurations, RAN Antenna Performance, and interference troubleshooting, while tracking key network KPIs to continuously elevate quality.

• Directing and supervising the Field Assurance Engineers and includes responsibilities associated with the proper integration, activation, maintenance and ongoing operations of all core RF, transport/backhaul, and data elements as well as the physical plant necessary to deliver on our network reliability brand promise.
• Managing the operation and maintenance of all technologies necessary to expand and evolve the network to meet customer demand for new and improved service offerings.
• Effectively interfacing and providing support to all other local departments in the organization, such as: Construction, RF, Performance, Engineering and Facilities on a daily basis to ensure growth schedules are being met.
• Effectively interacting with HQ organizations such as NRB, NMC, Engineering and Operations.
• Ensuring the security, safety, and environmental compliance of systems and facilities are in accordance with corporate guidelines.
• Leading field engineers through change as our network and skill sets transforms.

What we’re looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in networking including IP addressing, routing and Ethernet switching.
• Experience in the use of circuit and RAN test equipment and network monitoring applications.
• Experience in one or more of the following fields; wireless networks, telecommunications, radio communications, IP networks with tyears of managerial/leadership experience.
• Valid driver’s license.
• Willingness to travel up to 25%.
• Willingness to work a flexible schedule, including nights and weekends as necessary.
• Strong leadership, managerial skills, and administrative skills.

Even better if you have:

• A degree.
• Knowledge of call flow for a voice and/or data session describing network elements from cell to Internet.
• Knowledge of wireless cell site base station, router and antenna equipment.
• Written and oral communication skills.
• Ability to adapt changes – openness to different viewpoints and ability to learn new skills and concepts as our network transforms.
• Coaching, feedback and teamwork skills.
• Strong RF Network Performance or Networking experience.
• Service provider experience in MSC and/or Cell Operations and Maintenance.
• Experience with Cisco, Ciena, and Nokia infrastructure.
• Knowledge of radio transmitters, receivers, antennas, electronic theory, and applications.
• Experience of Transmission facilities and network protocols (IP, Ethernet Backhaul, Dark Fiber).

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

About Us

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.