Associate Director -Xactly Administrator

• Wolters Kluwer is seeking a motivated and talented professional as a Leader-Xactly COE Administrator (Associate Director) to join a newly created Incentive Compensation & Planning COE that will support 5 core divisions, approximately 55 subsidiaries, and 3,000+ sellers across 140+ countries. The COE will partner with the various Divisions & Business Units while remaining a strong partner to the Sales Transformation team within the Corporate Strategy, Innovation, and M&A Group.

  In this role, you will have an exciting opportunity to lead the onboarding of the new COE, co-create COE processes & policies, and lead the global administration of Xactly incentive compensation practices. This role will be responsible for the operational efficacy and delivery of the COE. You will partner & collaborate with cross-functional stakeholders and SMEs in the RevOps ecosystem, technical engineering teams, and be the face of the COE's administration arm to the Division and Business Unit Sales Leaders. You will partner with the Xactly Principal Architect and other COE leaders to develop, operationalize, and strengthen the COEs' ability to deliver a quality function as a strategic lever to the GTM organization.

  Responsibilities:

  • lead and co-create COE processes & policies, and lead the global administration of Xactly incentive compensation practices

  • Oversee the global admins across multiple Xactly instances

  • Establish and enforce global configuration standards, naming conventions, and development lifecycle (dev/test/prod) for Xactly

  • Define COE policies and controls for security, data retention, and audit readiness

  • Maintain the global roadmap for Xactly capabilities, upgrades, and feature adoption (e.g., Xactly Extend, Reporting)

  • Govern data model and interfaces with CRM (e.g., Salesforce), HRIS (e.g., Workday), Payroll, and Finance systems

  • Align operational strategies with overall business objectives and strategic programs

  • Provide leadership, and prepare and/or support regular reconciliations, controls and audit processes to ensure data integrity and reduce risk

  • Enhance and govern data architecture, security, and retention across the sales compensation program's ecosystem

  • Align operational strategies with overall business objectives and strategic programs.

  • Support the broader Xactly COE in driving value to the organization, including key partnerships with the COE Analytics, Change Mgmt. & Governance teams.

  • Enhance and govern data architecture, security, and retention across the sales compensation program's ecosystem.

  • Be a core strategic leader to the Xactly COE as the Principal Administrator, building relationships and partnering cross-functionally with Sales, Sales Operations, IT (Global Business Services), Finance, Accounting, HR, and others where necessary.

  • Manage relationships with Xactly and other partnering organizations for feature adoption, support escalations, and roadmap alignment

  • Provide ad hoc insights for plan design reviews and post‑mortems; drive action plans for continuous improvement.

  Skills & Experiences:

  • 7+ years of Commission System configuration and development; or 4+ years of Xactly development responsibilities

  • Bachelor's degree in business, Finance, or a related field

  • Xactly Knowledge: Xactly Connect, Extend, Reporting, Administrator, and Plan Configuration Certification(s), or ability to obtain after onboarding

  • Proven experience as sales compensation administration, governance, and technical design/configuration/development, with an understanding of compensation methodologies and functional best practices.

  • Proven experience overseeing commission system administration, including plan configuration, dispute/inquiry management, workflows, document management & templates, system/product maintenance, data quality & preparedness, and general Xactly administrator activities

  • Proven experience identifying root causes of common disputes/inquiries or other related challenges, then prioritizing and delivering improvements that strengthen operational excellence across processes, policy, technology, and data.

  • Strong experience intaking business requests, synthesizing the requests and prioritizing based on business ROI, scalability, etc. while strengthening the maturity and performance of the commissions system(s).

  • Strong experience configuring Commission Plan & Spiff/Incentive designs into Xactly (other ICM vendors will be considered)

  • Experience managing document templates (i.e. Comp Plans & incentives) and executing annual transitions, new hires, and role transfers.

  • Ability to develop and/or guide development in Xactly Reporting (leveraging experience with Data Studio) to build insightful and complex reports & dashboards.

  • Strong analytical skills with the ability to generate insightful analytics from complex data effectively and with a scalable approach.

  • Data Governance: Experience establishing data governance practices and structured models to generate insightful analytics

  • Experience with ETL tools (i.e. Informatica) for data automation & transformation

  • Product Releases understanding to Oversee the releases of Xactly product enhancements & maintenance

  • Coding: SQL (Basic to intermediate-required)

  • Strategic Thinking: Ability to think strategically while considering tactical implications.

  • Communicates with difficult concepts and influences others to adopt a different point of view.

  • Persuasion: Ability to socialize ideas and get executive buy-in.

  • Organization: Excellent execution, prioritization, and organization skills.

  • Presentation Creation: Strong experience with Powerpoint and Excel

  • Leadership: Excellent leadership and interpersonal skills, capable of building strong relationships across various teams and coaching/mentoring those in the COE.

  Nice to Have:

  • ICM Knowledge: Certifications from other ICM systems (i.e. Varicent, SAP-Callidus) are beneficial

  • Proven experience governing multi‑region/multi‑instance environments with rigorous data, security, and audit standards

  • Demonstrated ability to lead cross‑functional programs and drive change in complex organizations.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Be the Difference

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. ​

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Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. ​

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We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. ​

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We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. ​

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With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.​

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For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

Tips & Tricks - Resumes

Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

Building Diverse Teams

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion.

This principle is ingrained in our company values and articulated in our Code of Business Ethics.

Our Global Well-being Program

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.​

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Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. ​

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More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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