Associate, Donor Experience

ABOUT US

At Trillium Health Partners Foundation, we’re helping build a new kind of health care for one of Canada’s fastest-growing and most diverse communities.

We raise funds to support the highest-priority needs of Trillium Health Partners, one of the largest community-based hospital systems in Canada, and help advance better care for the communities it serves. Made up of The Credit Valley Hospital, the Mississauga Hospital and the Queensway Health Centre, Trillium Health Partners cares for the people of Mississauga, West Toronto and surrounding communities. It is a teaching hospital affiliated with the University of Toronto, an associate member of the Toronto Academic Health Science Network, and a proud member of Mississauga Health (Ontario Health Team).

This is an exciting time to join our team. Through Built for Us, our $1 billion fundraising campaign, we’re helping deliver faster care, bring more specialized care closer to home and build a health system around the people who rely on it. The campaign will support the future home of The Peter Gilgan Mississauga Hospital, set to become Canada’s largest hospital; the Shah Family Hospital for Women and Children, Ontario’s first hospital dedicated to women’s and children’s health; and the redevelopment of The Gilgan Family Queensway Health Centre.

Our work is ambitious and so is our team. Together, we have an opportunity to help transform health care for generations to come.

Join us and help build the future of health care, built for all of us.

THE ROLE

The Associate, Donor Experience reports to the Senior Manager, Donor Experience and supports the planning and execution of meaningful stewardship, recognition and engagement opportunities. This includes donor-centric communications, core stewardship and construction-related events, and gift announcements and celebrations. The role will also contribute to the ongoing enhancement of our donor experience program, creating exceptional experiences and touchpoints that will strengthen donor relationships throughout the campaign and beyond.

PRIMARY RESPONSIBILITIES

• Work with the Senior Manager, Donor Experience to implement and execute new touchpoints that will elevate the annual major gift donor journey, including the rollout of a new donor onboarding series.
• Assist with the development and delivery of donor-centred communications that may include video messaging, email messaging, postcards, and e-newsletters.
• Execute event logistics for the annual President’s Circle Gala, Partners in Progress virtual series, and other stewardship events and tours that arise during the year.
• Support the team with the execution of tactics aligned with gift announcements and celebration events.
• Manage the Foundation’s Campaign Recognition Inventory Tool. Ensure the integrity of information and visuals being added and/or updated, and monitor the troubleshooting and support log so that updates can be made in a timely manner. Assist the philanthropy team in identifying meaningful campaign naming opportunities at the $25K-$500K level.

• Support donor stewardship and recognition efforts through the accurate tracking of campaign recognition commitments, maintenance of donor segment coding, creation of stewardship event records, and recording of stewardship-related activities and interactions within the donor database.

• Help operationalize a legacy recognition strategy for donors who have recognition in our existing Mississauga Hospital site.

• Support with the stewardship journey of donors who are part of a long-term stewardship strategy.

• Support the Senior Manager, Donor Experience as required in the development and implementation of new initiatives and tactics that will enhance the overall donor journey at the Foundation.

• Provide ah-hoc support as needed to Donor Experience team members.

QUALIFICATIONS

• University degree or college diploma in a related discipline.
• 1-3 years of experience in fundraising, donor relations, customer experience, event coordination, communications, or a related field. Event experience is considered an asset.
• Knowledge of best practices and tactics related to donor stewardship and recognition.
• Strong interpersonal skills, effective at building relationships and able to work well with donors, colleagues and key Foundation and Hospital stakeholders.
• Ability to work independently and efficiently in a busy environment managing multiple projects, shifting priorities, and tight deadlines.
• Strong organizational and project management skills with meticulous attention to detail.
• Excellent writing and communication skills and knowledge of digital outreach.
• Highly professional and articulate with sensitivity, discretion, and an appropriate demeanour.
• Experience working in hospital environment, and/or health-related charity is considered an asset.

TECHNICAL SKILLS

• Strong proficiency with Microsoft 365 applications (Outlook, PowerPoint, Excel, Word, Teams and SharePoint)
• Donor/Client database experience (Raiser’s Edge and Luminate Online experience strongly preferred)

WORK ENVIRONMENT

• Willingness to work flexible hours and to tight deadlines as needed —some after-hours work may be required.
• Hybrid work schedule with 1 day in the office.
• Valid driver’s license and access to a reliable vehicle an asset.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. All positions posted on the Trillium Health Partners Foundation Careers Site represent current vacancies, unless otherwise posted in the job description.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners Foundation will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

We thank all those who apply but only those selected for further consideration will be contacted.