Associate, HR Services

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home. Come see why our associates love working at MasterBrand.

Job Description:

The HR Services Associate serves as a first point of contact for associates, leaders, and HR through the HR Service Center. This role provides timely, accurate, and empathetic support, resolving questions at the first point of contact whenever possible such as pay & time, leave, benefits, retirement, and employee data. The position completes routine, high-volume HR transactions using established procedures, work instructions, and approved resources. The associate maintains ownership of assigned cases, documents work accurately and escalates matters that require additional expertise.

This position is fully remote and requires availability during core business hours.

Responsibilities:

• Serve as a first point of contact for associates, leaders, and HR through Workday Help, shared email, telephone support, and other approved service channels.
• Research and resolve questions using approved resources and work instructions; provide accurate guidance or escalate when additional expertise or judgment is needed.
• Provide routine support across HR services, such as pay and time, leave, benefits, retirement, work schedules, etc.
• Process routine, high-volume HR transactions, corrections, and approved data uploads according to established procedures, controls, schedules, and quality standards.
• Review reports and complete assigned audits, research discrepancies, make authorized corrections, and follow up on unresolved items.
• Manage assigned cases through resolution or a complete handoff by maintaining clear documentation, communicating next steps and timing, and protecting confidential information.
• Use and help maintain work instructions, job aids, standard work, and workflows; participate in cross-training and provide backup support for assigned processes.
• Actively participate in Daily Management and structured problem solving to identify performance gaps, determine root causes, implement sustainable countermeasures, and continuously improve service delivery.
• Support system testing, data validation, process changes, training, and implementations as assigned.
• Demonstrate the MasterBrand Way by working collaboratively, following through on commitments, and identifying opportunities to improve service and reduce unnecessary work or complexity.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate degree in Human Resources, Business Administration, or a related field is preferred.
• 1+ year(s) of experience in customer service, HR, shared services, payroll, benefits, timekeeping, or a related role is required. An equivalent combination of education and experience may be considered.
• Strong customer service and communication skills, with the ability to assist associates and leaders clearly, respectfully, and empathetically.
• Strong attention to detail and accuracy when processing transactions, entering data, maintaining records, and preparing written responses.
• Proven ability to research inquiries, compare and reconcile information from multiple sources, recognize conflicting information or employee-group differences, and determine when escalation is needed.
• Ability to multi-task, organize a high volume of work, manage changing priorities, meet deadlines, and follow through on assigned requests.
• Ability to protect confidential and sensitive information while working effectively both independently and as part of a service-oriented team.
• Experience with common HR processes, Workday or another HR system, case management tools, and Microsoft Office applications, especially Excel, is preferred.
• Bilingual English and Spanish communication skills is preferred.

Equal Employment Opportunity

MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC’s policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Reasonable Accommodations

MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at staffing@masterbrand.com.

About Us

MasterBrand® isn’t just a cabinet company – we are an organization of people who are Building Great Experiences Together.

For more than 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. We are the #1 manufacturer of residential cabinets in North America, and our associates produce the most comprehensive portfolio of superior cabinetry products for the kitchen, bath and other parts of the home.

Building on our history by innovating how we work and what we offer, MasterBrand is proud to be an industry leader. We achieve this through The MasterBrand Way – our business system – which empowers every individual to make the team better, be bold and drive our business forward, and champion improvement in all that we do. Through this unique culture, we strive to create a best place to work where:

• We aim for opportunity, purpose and reward in our associates’ experience all within an organization where our associates can thrive.

• We work hard to create an environment that keeps people safe, values their unique experiences and perspectives, and fosters collaboration and belonging.

• We are committed to supporting the well-being of our associates and the communities in which we operate.

Come see why our associates love working at MasterBrand.