Associate Manager, BPT Infrastructure & Ops (ServiceNow Platform Developer)

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. ABOUT THE ROLE The Associate Manager, ServiceNow Platform Developer is an individual contributor is responsible for design, code and troubleshoot ServiceNow platform. The role also handles tasks like architectural changes, integrations, new modules implementations and overall platform optimization. KEY RESPONSIBILITIES Design, implement, and enhance ServiceNow ITSM, ITOM, and ITAM solutions, including Incident, Problem, Change, Request, and Knowledge Management modules. Develop and configure workflows, automations, and integrations using ServiceNow Workflow Data Fabric, scripting, and integration frameworks. Ensure data consistency, integrity, and compliance across ServiceNow and integrated enterprise systems through monitoring, troubleshooting, and audits. Collaborate with business and technical stakeholders to gather requirements and translate them into scalable, reliable ServiceNow solutions. Support, optimize, and maintain CMDB data models and service mappings to enable accurate reporting, service visibility, and impact analysis. Implement AI-driven automation and platform enhancements, including Now Assist for ITSM, continuous improvement initiatives, and release upgrades. Provide platform governance and operational support, including technical troubleshooting, documentation, integration ownership, and support for Change Management, ARB, and SDO Platform Owner activities. REQUIRED EXPERIENCE YOU’LL BRING Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Minimum of 5 years of experience in ServiceNow development and IT systems integration. Proficiency in integration technologies and tools, such as APIs, web services, and middleware. Excellent communication skills with proficiency in English and ability to converse effectively and fluently in both business and technical terms. PREFERRED EXPERIENCES AND SKILLS Demonstrated ability to implement and mature technology solutions. Project management experience. Proven customer-centric mind set. High motivation, self-starter, flexibility, common sense, and can-do attitude. Relevant certifications in ServiceNow Job Requirements: Permanent, full-time employment Onsite work setup (M-F) ; 1 day remote per week after 3 months (4x office + 1 day remote/week) Midshift (flexible working hours); flexible to work in EMEA and US time zone if necessary This role is not eligible for relocation Benefits & Culture: SC Johnson is committed to providing a Great Place to Work for all its employees. Here are just some of the benefits you will receive when joining the SC Johnson Family: Competitive pay (up to 14th-month pay, pension plan, etc.) Health care benefits, fitness centre and more A family-oriented program Personalized career development plan Independence and Autonomy Inclusion & Diversity We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion . Not ready to apply? Sign up for Job Alerts.