Associate Process Excellence Specialist with English

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

Join our Medtronic Order Operations team and help strengthen how critical operational processes are executed and improved across Western Europe. Our Customer Care Organization is evolving into a specialist organization where process expertise, operational quality, analytical problem solving and continuous improvement are key to delivering reliable and efficient services to our customers and Operating Units.

As an Associate Process Excellence Specialist, you contribute to the execution, monitoring and continuous improvement of end-to-end Offer-to-Cash processes. Working closely with Customer Care teams, Operating Units and cross-functional partners, you ensure consistent process execution, identify operational risks and recurring issues, and support root-cause analysis, standardization and sustainable improvements. You combine operational knowledge with analytical thinking, process discipline and a continuous improvement mindset, while contributing to digitalization, automation, AI-enabled solutions and touchless processing to reduce manual effort and improve efficiency.

If you enjoy understanding how processes work, solving operational challenges and using data to improve performance, this role offers an opportunity to further develop your Process Excellence expertise in an international environment.
Following your full-time onboarding at our Heerlen office, this hybrid position requires 3–4 days of office presence per week. Relocation support is not provided.

Your day involves managing and monitoring operational workflows, open orders, electronic and AI dashboards, and outstanding activities across assigned Offer-to-Cash processes. Using your expertise and understanding of end-to-end operational processes, you ensure accurate, first-time-right execution, identify exceptions and bottlenecks, prioritize activities and maintain process quality, compliance and operational continuity.

A key part of your role is analytical problem solving and root-cause analysis. You investigate complex errors, order processing issues, billing and delivery blocks, and recurring operational challenges. By analyzing operational data, KPI trends and process performance, you identify underlying causes, evaluate potential solutions and support corrective and preventive actions. You collaborate with Customer Care teams, Operating Units, and enabling functions to resolve issues and strengthen process ownership and accountability.

Alongside daily operations, you apply your process knowledge and analytical insights to support continuous improvement, standardization and harmonization across countries. You contribute to process mapping, documentation, knowledge sharing and structured improvement initiatives, including Lean and Six Sigma approaches. You also support the testing and implementation of digitalization, automation, AI-enabled workflows and touchless processing, helping translate operational challenges into sustainable process improvements.

Primary Responsibilities

• Own and execute assigned end-to-end order and operational activities across electronic and digital channels, ensuring accuracy, completeness and adherence to defined standards and controls.
• Monitor and actively manage operational workflows and open items, including Open Orders, Electronic & AI dashboards, identifying risks, delays, exceptions and bottlenecks and coordinating timely resolution.
• Investigate first-time-right issues, SAP errors, billing or delivery blocks and other system or data-related issues, identifying root causes and supporting sustainable corrective and preventive actions.
• Drive process adherence, standardization and harmonization by following and improving documented procedures, best practices and consistent ways of working across countries.
• Use KPIs, operational data and process insights to analyze quality and performance, detect gaps and trends and identify opportunities for continuous improvement.
• Apply structured problem-solving and continuous improvement approaches, including Lean / Six Sigma principles, to reduce recurrence, improve process quality and strengthen operational performance.
• Contribute to digitalization, automation, AI-enabled solutions and touchless processing by identifying opportunities to reduce manual effort and improve efficiency and scalability.
• Coordinate process issue resolution with other Customer Care Teams, Regional Offices and enabling functions, communicating with Customers and Sales when clarification or commercial input is required.
• Demonstrate strong process ownership and accountability through disciplined execution, prioritization, reliable follow-through and contribution to cross-functional improvement initiatives.

Required Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in Customer Care, Order Operations, Supply Chain, Process Excellence or another operational environment.
• Fluent in English, both written and spoken.
• Good understanding of end-to-end Offer-to-Cash processes and operational workflows; experience with SAP and/or Customer Interaction Center (CIC) is an advantage.
• Strong process and operational mindset, with attention to quality, process adherence, first-time-right execution and standardized ways of working.
• Analytical and problem-solving skills, with the ability to interpret operational information, identify root causes and distinguish symptoms from underlying process issues.
• Experience with or understanding of Lean / Six Sigma, DMAIC or other structured problem-solving and continuous improvement methodologies.
• Ability to monitor and prioritize multiple operational topics, identify risks and exceptions and coordinate timely resolution across stakeholders.
• Digital fluency and confidence navigating systems and tools, with an affinity for automation, AI-enabled solutions, data and touchless processing.
• Strong ownership, adaptability and collaboration skills, with reliable follow-through and the ability to work effectively in a dynamic, international and changing environment.

Preferred Qualifications

• Lean Six Sigma Yellow or Green Belt certification.
• Experience with Process Mining tools such as Celonis.
• Experience with Power BI, Power Query or other data visualization and analysis tools.
• Experience with automation, AI-enabled workflow solutions or digital process improvement.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

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Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.

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Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 44,000.00 EUR - 66,000.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

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This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Who We Are

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

What We Do

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

How We Are Different

These commitments set our team apart from the rest:

Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

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