Helpdesk Specialist – Technical Support (Dutch & English)

Helpdesk Specialist – Technical Support (Dutch & English) If you are a Dutch-speaking technical support professional who enjoys solving complex problems and working with industrial systems, apply today and join a global leader in sustainable chemistry. Join! The position sits within a leading multinational company and global reference in the chemical sector , recognized for its innovation, sustainable solutions, and impact across multiple industries worldwide. With operations in numerous countries and a strong track record in advanced technologies, the organization combines technical excellence with a clear commitment to quality, safety, and continuous improvement. Within this dynamic and technologically advanced environment, the company is seeking to incorporate a Helpdesk Specialist who will play a key role in providing technical support to customers and internal teams, ensuring high service standards and operational efficiency. About the role As a Helpdesk Specialist, you will be responsible for delivering high-quality remote technical and software support to customers using colour mixing machines and related digital systems. You will act as a technical point of contact, troubleshooting issues, supporting field technicians, and contributing to the ongoing improvement of systems and processes. This is an excellent opportunity for someone who enjoys problem-solving, technology, and customer interaction in a technical environment. Key responsibilities Provide remote technical and software support to customers via phone and digital tools. Diagnose and resolve technical issues related to colour mixing machines and associated software. Test software updates and maintain technical databases. Support and train service technicians and sales teams on technical matters. Analyse recurring issues and propose improvements to systems and processes. Collaborate with internal teams to ensure high service quality and customer satisfaction. Your profile We are looking for candidates who bring: MBO/HBO level education in mechatronics, electronics, IT, or a related technical field. Minimum of 5 years’ experience in a technical helpdesk, service desk, or similar support role. Strong troubleshooting skills with hardware and software systems. Knowledge of networks, databases, and preferably SAP. Excellent communication skills in Dutch and English (German is a plus). A customer-focused mindset with a structured way of working. What we offer Competitive salary. 13th month salary. Travel reimbursement. 44 vacation days per year. 8% holiday allowance ( vakantiegeld ). Opportunities for professional development and training. Work in an international and innovative environment. Interested? If this role matches your experience and ambitions, we would be pleased to receive your application with your CV :) Uno de nuestros objetivos como organización es asegurar un proceso de selección alineado con criterios de diversidad , equidad e inclusión por ello buscamos crear un panel de empleados diverso, equitativo e inclusivo, donde cada individuo sea valorado por su talento y potencial, sin importar su origen étnico, género, orientación sexual, religión o diversidad funcional. Nos comprometemos a minimizar cualquier sesgo o barrera que pueda existir en el proceso de selección, para asegurar que todos los candidatos sean evaluados de manera justa y objetiva donde solo sea evaluado su capacidad para realizar la función, su potencial y su valores. Department Operations Locations Sassenheim Remote status Hybrid Employment level Technicians Sassenheim