Associate & Provider Engagement Consultant

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Job Type:

Scheduled Hours:

💙 Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

🌟 Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

- Competitive pay and comprehensive health coverage within the first 30 days.

- Generous paid time off and flexible work schedules

- Retirement savings with employer match

- Tuition reimbursement and professional development opportunities

- Wellness, mental health, and recognition programs

- Career advancement through mentorship and internal mobility

Job Summary:

Job Description:

Associate Engagement Support Design & Implementation

• Administrative support of iCARE program and analysis
• Collaborate with leadership teams and Human Resources to support Associate Engagement Support design and Rounding Process
• Conduct focus groups, interviews, and field study to assess engagement and opportunities for improvement of associate engagement
• Prepare and conduct associate engagement design workshops as needed
• Produce engagement reports as needed
• Leverage data to generate insights and ideas
• Synthesize data and research about best practices to apply to associate engagement design
• Report findings and communicate results about best practices to key stakeholders
• Identify opportunities for improvement of Associate Engagement and collaborate with leadership teams to perform due diligence on opportunities for improvement
• Regular Rounding and Check ins with frontline staff and their leaders
• Building and Analysis of Survey platform for Associate Engagement, including system communication and monitoring of response rates
• Utilize appropriate tools and templates to support associate engagement design
• Collect associate engagement data system-wide to identify potential opportunities to improve associate engagement
• Participate, collaborate and assist in coordinator of service awards events.
• Implement engagement improvement plans across St. Elizabeth hospitals and St Elizabeth Physicians

Internal Consultant

• Serve as internal consultant for associate engagement performance teams and councils, using data to analyze and assess needs, identify solutions and drive decision-making. Incorporate appropriate solutions to achieve results including process improvements and/or learning initiatives. Utilize adult learning theories and learning methodologies as appropriate. Monitor effectiveness and impact of initiatives. Evaluate results against business drivers and organizational goals.

Change Agent

• Collaborate with stakeholders, provide direction and guidance to team members on creation of project deliverables. Manage communication and relationships with stakeholders throughout all phases of project cycle, ensuring that their needs and expectations are met. Facilitate project and council team discussions, and keep members appropriately informed.

Project Management & Research

• Develop tools, plans, and project tracking processes to guide associate engagement improvement efforts. Create work plans, products and project deliverables independently. Oversee the creation of work products by others to ensure quality. Perform problem analysis and solutions.

Knowledge for Best Practices

• Establish and maintain an in-house knowledge base of best practices relevant to associate engagement topics and functions and disseminate as appropriate to leaders and teams.

Education, Credentials, Licenses:

• Bachelor’s degree

Specialized Knowledge:

• Excellent verbal and written communication skills.
• Basic computer knowledge, including Microsoft Office suite of products, including Word, Excel, Power Point, Outlook.
• Customer service skills: positive, professional, and respectful demeanor
• Ability to explain processes and experiences in a visual manner
• Ability to leverage data to guide insights and ideas
• Ability to assess problems and identify solutions
• Ability to work with clinical and non-clinical stakeholders to improve associate engagement
• Professional competencies:
• Process and Quality Improvement
• Healthcare Delivery Operations
• Training and Education
• Project Management
• Performance Analysis and Reporting
• Customer Service
• Relationship Management
• Innovative Thinking
• Execution Against Plans
• Strategic Planning

Kind and Length of Experience:

• Three to five years of customer service experience
• 6 years of job –related experience
• 2 years managing complex projects
• Experience in leading and facilitating work groups and teams
• Demonstrated experience with associate engagement initiatives

FLSA Status:

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

About Us

St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, Southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.