Associate, Resource & Capacity Management, GOC

Associate, Resource & Capacity Management, GOC

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Associate who will:

• Resource allocation and demand support: Support talent allocation and scheduling based on business priorities, skills, availability, utilization and development goals. Review staffing requests, coordinate next steps with managers or senior managers, and identify capacity gaps or allocation conflicts.
• Data accuracy, tracking and reporting: Maintain and validate workforce records, including hires, departures and leave. Prepare staffing reports using Power BI and Excel, ensuring data accuracy and highlighting utilization, capacity and allocation exceptions.
• Stakeholder coordination and employee experience: Coordinate staffing updates with delivery leaders and People teams, supporting onboarding and employee check-ins to understand skills, interests and development goals.
• Process discipline and continuous improvement: Follow staffing governance, documentation and escalation standards while protecting confidential employee and client information. Identify recurring issues, recommend practical improvements, and support the testing and implementation of staffing tools and templates.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Bachelor’s degree or equivalent relevant experience in business, HR, operations, analytics, project coordination or a related field.

• Advanced English level (B2–C2).
• Approximately 1 to 3 years in staffing, resource management, operations, HR, project coordination or workforce data; international, matrixed, media or professional-services experience preferred.
• Intermediate Excel skills (formulas, lookups, pivot tables, filters and data validation) and working knowledge of Power BI dashboards.

• Experience maintaining accurate trackers or operational systems; resource management tools are a plus.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.