Associate / Senior Associate OTC z językiem francuskim

On behalf of our client—a well-established global market leader operating across international markets—we are looking for an ambitious and detail-oriented Order to Cash Specialist with French. You will join a modern Shared Services Center (SSC/GBS) team responsible for end-to-end finance operations and credit management for French-speaking regions.

Key Responsibilities:

• Portfolio & Debt Management: Monitor receivables, proactively contact B2B clients (via email and phone) to ensure adherence to payment terms, and drive the resolution of overdue balances.
• Dispute & Query Resolution: Investigate billing discrepancies and coordinate cross-functionally with Sales, Customer Service, and local business units to resolve customer disputes swiftly.
• Account Administration & Reconciliation: Apply incoming payments, reconcile customer ledgers, issue account statements, send dunning letters, and provide invoice copies upon request.
• Risk & Credit Control: Monitor customer credit limits, report on aging metrics, flag high-risk or approaching limit accounts, and escalate potential bad debt risks to the Credit Manager.
• Master Data & Compliance: Support master data accuracy, log client communications in compliance with internal standard operating procedures (SOPs), and adhere strictly to global credit policies.
• Continuous Improvement: Participate in process optimization projects, conduct quality checks, prepare reporting updates, and facilitate regular team huddles/daily stand-ups when required.
• System Usage: Work with modern ERP environments and dedicated credit/collections management applications.

Candidate Profile:

• Language Skills: Fluent/bilingual in French (spoken and written, minimum C1) and strong working command of English.
• Communication: Excellent interpersonal, verbal, and written skills with a customer-centric yet assertive approach.
• Mindset: Strong organizational skills, keen eye for detail, and a structured approach to problem-solving.
• Nice to Have:
  • Prior experience in Order to Cash (O2C), Accounts Receivable (AR), Credit Control, or Customer Care within an SSC/BPO environment.
  • Hands-on experience with SAP (or similar ERP).
  • Familiarity with receivables management automation platforms (such as GetPaid, HighRadius, or comparable tools).

What We Offer:

• Full-time employment contract within a stable, globally recognized organization.
• Flexible/hybrid working arrangements (Wrocław).
• Comprehensive benefits package (private medical care, sports card, life insurance, language courses).
• Clear career development paths and internal mobility opportunities.
• An inclusive, multinational team culture focused on knowledge sharing and professional growth.