Associate SMB Account Manager

About the Role We are seeking a detail-oriented and knowledgeable Payroll Associate Account Manager to manage and execute accurate, timely payroll services across multiple states. This role serves as the primary point of contact for assigned clients, ensuring payroll operations are compliant with federal, state, and local laws. The ideal candidate will have experience in multi-state payroll processing, tax filings, and payroll compliance, with strong client communication and problem-solving skills. Day to day, you'll... Serve as the primary payroll contact for a portfolio of assigned clients Process payroll-related actions, including status changes, separations, tax changes, deductions, and direct deposits Apply for and maintain State and Local Withholding IDs; update rates as required by regulation changes Ensure payrolls are processed accurately and on schedule, including regular wages, overtime, bonuses, tips, and other premium payments Review, verify, and reconcile payroll data in accordance with payroll guidelines and compliance requirements Provide clear and timely responses to client inquiries on payroll, policies, and benefits-related topics Manage payroll processes across multiple states and ensure compliance with varying jurisdictional requirements Maintain and update employee payroll records and documentation Support payroll year-end activities, including W-2/1099 issuance and compliance reporting Prepare and file quarterly and annual payroll tax forms; process amended returns when necessary. Distribute federal and state payroll filings to clients and respond to related inquiries Understand and facilitate related payroll services such as workers' compensation reporting and timekeeping systems Interpret and process various earnings and deductions, including garnishments, benefits, and retirement contributions Required Qualifications 3+ years of experience in payroll processing, preferably in a multi-state environment Bachelors Degree in Accounting or Finance or experience in a similar field Strong working knowledge of federal, state, and local payroll regulations Experience with employer account registrations (e.g., state withholding, SUI) Experience filing and amending quarterly/annual payroll tax forms (e.g., 941, 940, state equivalents) Familiarity with payroll platforms and systems such as ADP, Paychex, Gusto, or similar Excellent written and verbal communication skills High attention to detail and strong organizational skills Ability to manage multiple client accounts and deadlines effectively Why work for us At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work. Pay Range Information The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit. Pay Range $21.59 - $32.40/Hr.