Associate Technical Account Manager

Who we are: We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products. Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we’re connected to a network of over 45 offices and 10,000+ colleagues across the globe. Our success is driven by a diverse team of more than 1,400 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you’d be a great fit? Join #TeamYardi. Your impact: We are looking for an ERP Technical Account Manager who is eager to pursue a career in a multinational company. In this role, you will work closely with our European clients , providing ongoing functional and technical support to help them effectively use Yardi’s ERP platform . You will guide clients on system configuration and best practices and assist in investigating data discrepancies or system-related issues that may impact data accuracy, including financial and accounting data. You will troubleshoot issues ranging from routine inquiries to more complex system challenges, acting as a trusted partner who bridges business needs with technical solutions. This may include performing basic SQL queries to validate or investigate data. When deeper technical investigation is required, you will collaborate with internal teams to ensure timely resolution. This role offers continuous learning and growth opportunities, from Associate Technical Account Manager to Senior Technical Account Manager, exposure to international clients, and collaboration with colleagues across Yardi offices worldwide. This hybrid role requires working from the office at least two days per week , so please take into account that you should be based in or near Cluj-Napoca. What you'll bring along: Bachelor’s degree in Economics, Business, Computer Science, or related fields is required Solid understanding of core accounting principles (AP/AR, general ledger, reconciliations, financial statements, VAT basics) Fluency in English Strong communication and presentation skills Client management skills are a plus Strong analytical and problem-solving abilities Strong ability to prioritize tasks effectively and manage multiple requests simultaneously Ability to quickly learn new technologies and processes Excellent organizational skills Experience with ERP systems is considered an advantage What you'll do: Client account management Supporting and troubleshooting ERP’s client instances Installing and maintaining newly released builds, updates, and patches Communicating with the client’s support team/end users Running SQL queries in client’s database tables What you'll enjoy once you become part of the Yardi Romania team: A flexible hybrid work setup that blends the best of remote and office life. Up to $2,000 per year reimbursed for eligible learning and professional development expenses. 40 RON/working day meal tickets (taxable according to current legislation). Up to 26 vacation days to recharge your energy, based on tenure. Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents. Up to 20 days of EU remote work per year, subject to current policy. Annual salary review to keep it in line with your performance and industry changes. The possibility of a yearly bonus through our profit-sharing program. Life insurance for you & global travel insurance for you and your family. Currently granting a fixed monthly Work/Life Stipend for your well-being activities. Discounts at gyms, restaurants, and other service providers. All necessary equipment provided for both home and office setups. A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind. Fresh fruit, snacks, and specialty coffee available daily at the office. Engaging office events, themed parties, and team buildings.