Associate Technical Delivery Manager

Worker Type:

Employee

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION

Job Description:

The Associate Technical Delivery Manager (ATDM) is a key member of the Ensono Diamond of Success team. The ATDM will work on the Technical Delivery Management team with our clients to develop a deep understanding of their business and how that business drives their technology needs. Empowered with that understanding, the ATDM will provide assistance to ensure our clients have an exceptional experience with the technology solutions we provide.

The ATDM is an individual possessing the desire to enhance their technical knowledge, provide assistance to bring efficiencies and improvements to disparate processes and systems, learn to lead though influence and manage competing priorities, become an impeccable communicator that is effectively adapt to their audiences, and become an advocate for the client.

About the role and what you’ll be doing:

Your primary role will be to support the Technical Delivery Management team, while also developing towards moving into the Technical Delivery Manager role by assisting the team with;

• Following up with internal ITSM teams to ensure tasks are completed within defined service levels,
• Tracking & reporting service level exceptions and issues,
• Assembling & updating account level run books & documentation,
• Assembling presentations, reports, and updates for client facing meetings,
• Attending and participating in internal and external client meetings as needed,
• Completing learning & training according to defined TDM role development plan.

Required Qualifications:

• Demonstrable troubleshooting and investigative skills.

• In possession of a strong sense of ownership and accountability.

• Client and task focused.

• The ability to manage, with some direction, competing priorities from a variety of stakeholders.

• An adept communicator who can interact with audiences of varying skill sets and experiences.

Preferred Qualifications:

• 1-4 years’ experience working in any of the following areas: project management, service delivery, technical account management, or systems administration.

• Possessing industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).

• Deep understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.

• Exceptional troubleshooting and investigative skills.

• The ability to manage, independently, competing priorities from a variety of stakeholders.

• Demonstrate an understanding of any of the following technologies: Mainframe, Open Systems, Virtualization, Databases, Cloud Computing, Middleware, or Networking.

• Working towards industry-recognized technical credentials (i.e., AWS, Microsoft, or Cisco certifications).

Why Ensono?

Ensono is a place we unleash Associates to Do Great Things – for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.

• We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
• Unlimited Paid Day Off (PDO) Plan
• Two robust health plan options through Blue Cross Blue Shield
• 401(k) with a generous company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Depending on location, ability to take advantage of fitness centers
• Wellness program
• Flexible work schedule

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.

Primary Location City/State:

Homebased - Downers Grove, IL - Finley, Illinois

Additional Locations (if applicable):

Ensono is an Equal Employment Opportunity Employer. Ensono provides equal employment opportunities to all qualified applicants without regard to race, color, religion, national origin, ancestry, citizenship status, sex, marital status, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status, military status, or any other status protected by applicable law.

About Us

Ensono helps IT leaders be the catalyst for change by harnessing the power of hybrid IT to transform their businesses. We drive digital transformation by enabling increased agility and scalability through the modernization to public cloud. Our broad services portfolio from mainframe to cloud, powered by an intelligent governance platform, is designed to help our clients operate for today and optimize for tomorrow. We are award-winning certified experts in AWS and Azure and recognized as Microsoft Datacenter Transformation Partner of the Year. Ensono has over 2,000 associates around the world and is headquartered in greater Chicago.

Visit us at www.ensono.com. In June 2018, Ensono acquired the hosted data center business of Wipro.

Our company and community is one that focuses on philosophy of we win together. Our job opportunities will stretch your limits and expose you to cutting edge technologies whether you’re an engineer, developer, products guru, systems and security expert, sales and consulting executive, or an intern looking to gain real experience with a company that will make your résumé — and you — stand out.

If you are interested in applying for employment with Ensono and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at 1-800-729-1501. We highly recommend for you to create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application. Thank you!