Associate Technical Writer

What You'll Do

• Learn the product delivery life cycle and how to monitor documentation progress within it
• Write and edit user-facing documentation, including user guides, technical reference guides, and release notes
• Collaborate with software developers, solution/product managers, and support and services teams to gather technical information and keep documents accurate and up to date
• Help maintain and organize our documentation site/knowledge base in ClickHelp
• Review and edit content for clarity, consistency, grammar, and adherence to our style standards
• Use AI/LLM tools to generate first-draft content from source materials (such as specs, support tickets, and transcripts), then edit, fact-check, and fill in gaps to produce polished, accurate documentation
• Incorporate feedback from user testing, support tickets, and customer questions to improve existing content
• Contribute to larger documentation projects such as content audits, migrations, or restructuring efforts

What We're Looking For

• 1–2 years of experience in technical writing, content writing, or a related field (internships and academic experience count)
• Strong writing, editing, and proofreading skills, with an eye for clarity and consistency
• Ability to break down complex or technical information into simple, user-friendly language
• Comfort working with tools like ClickHelp, Markdown, Confluence, or similar documentation platforms
• Good organizational skills and ability to manage multiple projects/deadlines
• Curiosity and willingness to learn new technical concepts and tools
• Bachelor's degree in English, Communications, Technical Writing, Computer Science, or a related field or equivalent practical experience

Nice to Have

• Familiarity with software development concepts or SaaS products
• Basic understanding of HTML/CSS with the ability to view and understand underlying HTML source code
• Experience with generating and manipulating screenshots and diagrams
• Exposure to an industry-recognized style guide, such as the Microsoft Style Guide

Why Join Us

• Fully remote team with flexible working hours
• Mentorship and growth opportunities within a supportive team
• Opportunity to shape how customers experience and understand our product

Altera

A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:

HR.Recruiting@AlteraHealth.com

To learn more, visit www.alterahealth.com.

Our commitment to fair and equitable hiring. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.