Associate Vice President - Strategic Relations East Agency

Fully Remote • Philadelphia, PA 19103

• Salary Range: $175,000.00 - $195,000.00 Salary/year
• Position Type: Full Time
• Job Shift: Day
• Education Level: 4 Year Degree
• Travel Percentage: Up to 30%
• Category: Marketing

Who We Are:

RailPros is the premier provider of engineering and diversified safety services to America's rail and transit industry. Driven by a passion for our people, clients, and communities, we are committed to solving our customers' challenges and earning their trust through teamwork, continuous improvement, and service excellence. As a people first organization, we prioritize the safety, well being, and growth of our employees, fostering a culture of caring and support. We believe that when our people thrive, our company thrives.

Our mission is to enhance mobility, safety, and quality of life for residents, passengers, and partner companies. We do more than just provide services; we are constantly innovating and staying informed of industry developments to help our customers succeed. Join us in our shared goal of keeping America moving and ensuring customer satisfaction in an environment where your contributions are valued and your growth is encouraged. Apply now and become a part of our exciting journey!

Job Summary:

The Associate Vice President Strategic Relations is responsible for managing the accounts of our valued public transit clients, and other geographically connected accounts for the company. The Associate Vice President Strategic Relations will focus on growing our service offerings, particularly contract railroad flagging, engineering services, public project management, real estate permitting, and utility observation. This position also acts as a liaison between company executives and management and the management team of public transit clients.

Looking for someone on the east coast - MA, NY, PA, NJ, D.C.

Essential Duties & Responsibilities:

• Create and execute a business plan to increase utilization of RailPros’ services in the public transit market
• Identify, develop, and maintain positive relationships with key account stakeholders at all levels within the assigned companies/agencies
• Maintain a high level of visibility in the field, meeting representatives at job sites and field offices
• Identify areas for improvement in the customer experience and work with RailPros staff to align service, communication, and technology strategies to satisfy our Service Excellence goal
• Identify revenue opportunities within the assigned companies/agencies and participate in creating solutions that align with our existing or new service offerings
• Act as liaison for internal and external communications between client(s) and RailPros
• Assist with developing new flagging projects and/or other service offerings, including but not limited to project development, internal and external communication, pilot programs and support and service issues
• Coordinate and develop marketing and advertising campaigns geared toward client needs
• Participate in creating and presenting marketing material to key client stakeholders
• Assist with the identification and resolution of any service-related issues or concerns
• Ensure reporting and communication is frequent and bi-directional between the client and RailPros teams
• Routine travel is expected for this position (up to 60%)
• Contribute to a positive, inclusive, and respectful workplace culture, free from behaviors that undermine morale, productivity, or organizational values
• Uphold the organization’s standards of integrity, accountability, and respect in all duties and interactions
• Adhere to all company policies, procedures, and applicable laws and regulation
• Other duties as assigned or required to meet the business needs

Qualifications

Knowledge, Skills and Abilities:

• Established relationships with management-level peers in the Engineering, Operations, and Procurement functions of public transit agencies
• Deep understanding of public transit engineering services, both internal and contracted
• Demonstrated ability to manage multiple projects simultaneously
• Excellent organizational skills
• Must be proficient in the use of computers and email and other software commonly employed to develop presentations and promotional materials
• Proven ability to exercise discretion in the handling of sensitive and/or confidential materials and information
• Strong skills in presenting and delivering new concepts and method

Required Education and Experience:

• At least 10 years of direct work experience with the Engineering, Operations, or Procurement departments within public transit agencies and an excellent network within the company and the industry

Why RailPros? Build Your Career Where Culture Leads The Way

• A People First Culture (Caring): At RailPros, you’re more than an employee; you’re part of a team driven by genuine care and respect. Our Align29 pillar of Caring reflects our deep commitment to supporting your growth, well being, and success every step of the way.
• A Workplace Where Your Voice Matters (Sharing): Our Sharing culture encourages transparency, active dialogue, and collaboration across every level of the company.
• A Company Invested in Your Growth (Progress): Through continuous improvement of our systems, processes, and operations, our Progress pillar ensures you have the tools and support to excel.
• An Innovative, Industry Leading Environment (Innovation): Our Innovation pillar fuels creative problem solving, modern technology adoption, and breakthrough thinking that positions RailPros as a leader in the rail and transit space.

Benefits & Perks:

• Comprehensive Health Insurance: Includes medical, dental, and vision coverage.
• Additional Coverage Plans: Accident plan, critical illness plan, and hospital indemnity with employee to family coverage.
• Legal Shield, ID Shield, Pet Insurance: Added protection for you...and your pets.
• Life & Disability Insurance: Employer provided coverage with additional voluntary options available.
• Retirement Savings: 401(k) plan with employer match includes pre and post deduction options.
• Paid Time Off (PTO): With carryover each year.
• Paid Holidays: For full time employees.
• Wellness Programs: Access to wellness initiatives and resources.
• Discount Programs: Exclusive discounts on products and services.
• Company Merchandise Allowance: Company funded allowance for our online store.
• Health Savings Accounts (HSA): With employer match.
• Health Reimbursement Arrangement (HRA): Employer funded.
• Flexible Spending Accounts (FSA): For dependent care expenses.
• Employee Assistance Programs (EAP): Support for personal and professional challenges.
• Professional Development: Opportunities for training and career growth.
• Balanced Work Environment: A culture that respects boundaries so employees can recharge and bring their best selves to work.
• Tuition Reimbursement: Support for continued education or professional development.
• Professional & Career Growth: Through mentorship, continuous training, career path partnerships, goal setting, and succession planning.
• Culture & Recognition: Employee spotlights, annual Service Excellence Awards, alignment committee, philanthropy opportunities, company events, monthly new hire calls, monthly newsletters, feedback surveys, and quarterly town halls.

Choose a career where your work truly matters. At RailPros, you’ll be part of a stable, growing industry and a team driven by strong core values. We collaborate, innovate, and stay ahead of industry changes to deliver exceptional service to our clients. Our culture is built on trust, continuous improvement, and practical problem solving.

If you’re passionate about making an impact and want to grow with a dedicated, supportive team, join us and contribute to our success.

Equal Employment Opportunity (EEO)

RailPros provides equal employment opportunities to all qualified candidates, regardless of race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We are committed to making reasonable accommodations for known physical or mental limitations unless doing so would impose undue hardship. For accommodation requests, contact peopleoperations@railpros.com.