AT - Director of Strategic Accounts

Job Summary

The Director of Strategic Accounts leads projects and training staff to support existing strategic programs, as well as identify and pursue opportunities for new programs and locations based on industry trends and marketplace demand. The Director is responsible for hiring and overseeing the personnel required to implement strategic programs and maintain performance levels that meet and exceed client expectations. The Director seeks to grow division revenue and points of presence through both successful program deployments and expansion activities. This role requires a highly motivated individual with excellent leadership, communication, and analytical skills to align division objectives with client needs.

Key Responsibilities

• Ensures new client training programs for all segments are deployed on time and under budget to meet strategic program goals.

• Applies program/project management best practices to track milestones, activities, and due dates for existing programs.

• Maintain operational efficiency by monitoring key performance metrics including student testing pass yields, student and client surveys, and operating expenses.

• Supports the implementation of key departmental policies and procedures, conferring with CDL and Operations staff as necessary.

• Assists with recruitment, onboarding, and training of key program staff to ensure staffing meets overall program objectives.

• Assists with the development of effective training programs to provide the best return of staff investment.

• Coach and mentor staff to develop the careers of others and improve individual and team performance.

• Develop and execute account strategies to maintain and grow key client relationships.

• Maintains a regular cadence of client communications to ensure program objectives are met and to address and resolve any issues negatively impacting the client’s level of service.

• Serve as the primary point of contact for strategic accounts, ensuring customer satisfaction and long-term partnerships.

• Identify and capitalize on growth opportunities within existing accounts to increase revenue and market share.

• Collaborate cross-functionally with sales, marketing, product, and customer success teams to drive customer engagement and retention.

• Provides programmatic input for strategic planning and AT program implementation processes.

• Analyzes market viability and determines the value of new or existing programs to achieve maximum ROI for program investments.

• Assists with establishing relationships with clients, staff, industry influencers, and key strategic partners.

• Provides informal coaching and feedback to program personnel on various sales related strategies/tactics.

• Generate and analyze operations reports and provide insights to executive leadership.

• Serves as a subject matter expert on AT program efforts to internal and external constituents.

• Ensure training locations have all of the required supplies and resources to effectively operate the training program.

Education and Experience Required

• Associate degree from an accredited institution.

• 3 years of customer/client account management

• 3 years of operational management experience, preferably with direct educational management experience.

• Multi-site oversight experience.

• Knowledge of standard concepts, practices, and procedures within adult education.

• Excellent written and oral communication skills; effectively utilizes.

• Knowledge and application of core program/project management methods, techniques, and best practices.

• Excellent leadership, problem-solving and analytical skills.

• Intermediate knowledge and application of MS Office Suite products.

• Ability to rapidly adapt and respond to changes in environment and priorities.

• Ability to elicit cooperation and collaboration from AT leadership and other departments.

• Excellent word processing, database management, and graphic skills.

• Excellent interpersonal, organizational, and planning skills.

• Ability to manage multiple projects simultaneously.

• Ability to operate in a dynamic and flexible environment with confidence and poise.

• Ability to extrapolate and analyze data for outcomes and decision making.

• Collaborates effectively throughout the matrix organization toward the attainment of the division’s objectives.

• Demonstrates and models a strong sense of personal accountability for actions and attainment of operational goals.

• Champions innovation and positive change and adopts creative ways to solve problems.

Education and Experience Preferred

• Bachelor’s degree from an accredited institution, Master’s degree preferred.

• Previous experience as a campus and/or department manager in a proprietary education setting.

• Experience with academic and administrative platforms or other industry-related software.

• Experience with regulatory compliance guidelines in the education industry or a related sector.

• Experience with managing a P&L.

• Experience with effective on-boarding, training and development of instructional staff.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Prolonged periods sitting at a desk and working on a computer.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is usually not exposed to weather conditions. The noise level in the work environment is usually moderate.

Note

This is not necessarily an exhaustive list of all responsibilities, skills, duties, or requirements associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

I have read and understand the above job description. I further understand that this is not an all-inclusive list and does not constitute a contract. My employment remains at will as with all employees of Ancora Education.