Auto Damage Desk Adjuster

Company Details Berkley One is a modern insurance provider for a modern generation of affluence. We serve clients who live dynamic, adventurous lives and expect their insurance experience to match. Our mission is to deliver highly personalized risk and claims management through a blend of expert independent agents, cutting-edge digital tools, and the strength of the Berkley brand. Why Join Us? At Berkley One, you'll be part of a forward-thinking team that's reimagining personal insurance. We're building solutions that are as sophisticated and agile as the clients we serve, individuals and families who value innovation, simplicity, and exceptional service. You'll collaborate with passionate professionals, leverage modern technology, and help shape the future of our industry. #LI-AV1 #LI-HYBRID What We Value A client-first mindset with a passion for delivering exceptional experiences Curiosity, creativity, and a drive to challenge the status quo Collaboration across disciplines to build smarter, more intuitive solutions Integrity, expertise, and a commitment to excellence Join us in creating a new standard in personal insurance where protection meets possibility. The Company is an equal employment opportunity employer Responsibilities This role, Auto Damage Desk Adjuster is a key contributor to the Berkley One brand, requires a successful track record in handling auto physical damage claims while delivering exceptional customer service. The Auto Damage Adjuster is responsible for quality assurance and timely review of estimates, total losses, salvage, and handling non-complex auto claims, and serves as an auto physical damage resource for the claims team. This role will be based in our Wilmington, DE or Phoenix, AZ office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so. What you can expect: Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent Internal mobility opportunities Visibility to senior leaders and partnership with cross functional teams Opportunity to impact change Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education We'll count on you to: Review first and third-party estimates. Identify total loss estimates for the claims department and provide an evaluation in the claim file. Contact repair and tow facilities to negotiate storage and other charges. Directly manage the total loss process, including Copart Salvage assignments, securing permission to move vehicles, and notifying repair or tow facilities. Serve as an auto physical damage resource for the claims department. Negotiate labor rates with repair facilities as part of the estimate review process. Pro-actively manage the APD requests inbox. Write desk estimates on repairable and total loss vehicles. Run Salvage Pro-quotes for total loss vehicles. Handle first-party auto claims of minimal complexity, such as comprehensive auto claims. Appropriately manage claims through coverage analysis, investigation, reserving and resolution. Identify and address coverage issues, complete investigation to determine cause and exposure, set timely reserves and develop detailed action plans. Negotiate and convey claim settlements within authority limits. Research and locate additional information and documentation to investigate, evaluate and properly resolve claims. Pro-actively manage file inventory to ensure timely resolution of cases. Deliver exceptional customer service to meet the needs of the insured, agent, and all internal and external customers. Perform other duties as assigned. Qualifications What you need to have: 5+ years Auto Physical Damage experience, including writing damage estimates. Collaborative mindset, coordinating with adjusters and claims management on APD-related files, participating in CAT duty when needed, and assisting in auto claims assignments Experience using CCC One Estimating software, Copart's platform, and Enterprise's ARMS system Ability to write damage estimates Proficiency in coverage analysis, investigation, reserving and claim resolution Demonstrated customer service and collaboration skills Incredible empathy and understanding of the needs of customers, both insureds and their agents, serving as a pro-active advocate for Berkley One customers and their brand experience. Exceptional oral and written communication skills with a flexible, clear and purposeful communication style Calm under pressure with excellent organizational and negotiation skills, integrity, and strong follow-through on tasks; comfortable challenging norms while collaborating with colleagues at all levels Strong sense of accountability, fun and adventure Natural curiosity and desire to learn how things work, continually seeking innovative improvements Proficiency with Microsoft Office suite What makes you stand out: • Bachelor's degree or equivalent work experience Additional Company Details We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Additional Requirements Internal employees should apply via Workday. Sponsorship Details Sponsorship not Offered for this Role