Executive Desk Public Adjuster

• 7+ years of property claims experience with a proven record of independently managing files to resolution
• Experience handling large-loss, commercial, and/or complex residential claims
• Strong knowledge of coverage, claim planning, and negotiations
• Confident and persuasive communicator with the carrier by phone, email, and formal letter
• Proficiency in Xactimate, including building, revising, and supplementing estimates
• Extensive knowledge of residential and commercial building construction
• Active State Public Adjuster License (or ability to obtain within the first 90 days)
• Exceptional writing, organization, follow-through, and professionalism
• Sound judgment and the ability to work independently with minimal supervision on a high volume of concurrent, high-value files
• Understanding of insurance Industry standards, policies, applicable laws, and regulations, including the California Fair Claims Settlement Practices Regulations
• Maintain a clean driving record and an active California Driver’s License (in the event supplemental field work becomes necessary on any given claim)

Essential Duties & Responsibilities:

The following is a summary of the essential functions of this position. Other duties may be performed, both major and minor, which are not mentioned below. Responsibilities may change from time to time based on business needs.

• Serve as the Executive Public Adjuster’s claims counterpart, independently handling the day-to-day management of the shared large-loss and high-value caseload
• Partner with the Executive Public Adjuster in developing the claim approach, contributing coverage analysis, documentation review, and carrier history
• Execute the established approach with the Executive Public Adjuster in the field and execute it from the desk through resolution while maintaining high documentation standards
• Serve as the primary point of contact with the carrier, client, and vendors on shared claims, communicating by phone, email, and formal letter
• Draft and send position letters, demand letters, proof of loss packages, and responses to carrier requests and denials
• Negotiate with carrier adjusters within the approach and authority established with the Executive Public Adjuster, and escalate when the approach needs to change
• Drive carrier accountability by tracking requests and responding to deadlines, pushing for timely payments, scheduling re-inspections, and escalating delays
• Prepare, submit, and track supplements, and keep Xactimate estimates current as scope develops, coordinating with in-house estimators as needed
• Effectively analyze policy coverage and identify coverage issues, scope gaps, and strategic opportunities, and bring recommended next steps to the Executive Public Adjuster
• Keep the Executive Public Adjuster informed through regular claim reviews so field insight and desk execution stay aligned
• Track critical policy and claim deadlines and act on them well in advance
• Own file discipline on the shared inventory: file hygiene, timely activity notes, and audit-ready documentation
• Maintain timely client communication and expectations
• Effectively and efficiently utilize support teams such as legal, estimating, and leadership where needed to resolve claims for clients
• Follow internal processes, documentation standards, timelines, and compliance requirements
• Attend inspections, re-inspections, and site meetings as needed.
• Ability to drive regularly to the office and client property inspection sites

Key Performance Indicators (KPIs):

• Settlement outcomes and recovered value on the shared inventory
• Carrier response and payment cycle times
• Supplement turnaround time and approval rate
• File quality and audit-readiness
• Stalled-file rate on the shared inventory
• Files moved to resolution monthly

What Success Looks Like in the First 12 Months:

• Fully assumed day-to-day handling of the Executive Public Adjuster’s book, with no claim stalling on the desk side
• Established as the trusted primary contact for carriers on shared claims, with professional, well-documented phone, email, and letter communication
• Built a trusted partnership with the Executive Public Adjuster that turns field direction into consistent desk execution
• Achieve strong claim outcomes for clients through disciplined execution and relentless advocacy
• Delivered accurate, defensible estimates, supplements, and position letters that hold up in negotiation, appraisal, or litigation
• Create Executive Public Adjuster capacity to take on additional large-loss claims
• Produce audit-ready files with complete, timely documentation
• Meet or exceed claim cycle time standards while balancing quality and urgency
• Anticipate carrier tactics and deadlines, escalating issues before they become problems
• Collaborate effectively with internal business partners and the pod to drive results
• Show ownership mentality by treating every claim like it matters in a proactive manner
• Contribute positively to the company culture and results

Logistics

• Location: Remote

Salary

• $110,000 to $150,000 base + performance bonus

Benefits

• 401(k) with 3% non-elective contribution
• Health and dental insurance options
• Car & phone allowance
• Generous paid holidays and paid time-off policy
• Career advancement and professional development opportunities

Our Core Values: We Show Up with G.R.I.T.

• Go-Getters: We pursue truth and fairness with rigor and expertise. We are proactive, responsive, and committed to professional service.
• Relationship Builders: We nurture relationships based on mutual respect, challenging insurers when we must and helping them when we can, all in the spirit of resolving claim matters fairly.
• Intelligent Experts: We work to achieve mastery of our respective crafts, trusting our teammates to do the same. By focusing on core competencies, we create a team stronger than the sum of its parts.
• Truth Champions: We pursue truth above all else. To champion our clients' interests most effectively, we seek precisely what is owed, nothing more, and absolutely nothing less.

Physical Requirements and Work Environment:

The mental and physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Ability to remain stationary and work in an office or home office environment for extended periods, including sitting, typing, and completing computer-based tasks
• Ability to communicate effectively with others through verbal and written communication, including talking, hearing, writing, and typing
• Ability to read materials in paper format, on a computer screen, and on a phone
• Ability to perform repetitive motions that may include the wrists, hands, and fingers
• Ability to adjust focus and have depth perception
• Ability to maintain visual acuity to identify and assess property damage, review documents, photographs, and inspection reports
• Ability to walk and stand for extended periods and perform physical movements such as bending, stooping, kneeling, crouching, twisting, and reaching while conducting property inspections
• Ability to maintain balance while working on uneven terrain, and similar surfaces
• Ability to walk through properties with multiple levels, which may require frequent use of stairs or steps, as well as walking for extended periods
• Ability to lift and carry equipment (camera, laptop, measuring tools) weighing up to 50 lbs.
• Ability to navigate in and out of a vehicle to drive and sit for periods exceeding one hour from the starting point
• May be exposed to all weather conditions, including extreme heat, cold, rain, and wind