Automation Engineer

An established financial services company is looking for a technical specialist to join the team. The role focuses on taking ownership of the day-to-day operation and continuous improvement of the organization’s customer service and contact center platforms. You will translate business requirements into scalable configurations while balancing operational stability with continuous feature delivery.

What you'll be doing

• Configure and optimize enterprise customer service and contact center platform capabilities

• Design and manage case management, routing rules, workstreams, and agent experiences

• Maintain omnichannel service capabilities across voice, chat, and email channels

• Provide operational platform support and second-level troubleshooting for complex issues

• Collaborate on automation initiatives and support integration testing for new feature rollouts

What we're looking for

• Experience configuring enterprise CRM environments or customer service platforms

• Proficiency in managing case management, routing, and business rules within a service ecosystem

• Ability to translate complex business requirements into scalable technical configurations

• Familiarity with workflow automation tools and digital assistant technologies

• Fluency in English and German to support international team collaboration

What's on offer

• Flexible hybrid working conditions

• Professional development in a fast-paced industry

• Access to modern workspace environments designed for collaboration

• Opportunities to work within a diverse international community

Apply via Hyra to be considered for this opportunity.