Automation Specialist

About Grubtech Grubtech is a B2B SaaS platform that helps restaurants manage their presence across food delivery aggregators and POS systems. We're the middleware layer that makes multi-platform operations seamless — serving customers across the GCC and Iberia with a growing operations team. About the Role Grubtech is looking for an Automation Specialist to drive efficiency and scalability across our core operational functions, including Onboarding, Customer Success, Activations, Technical Support, Content, and Pre-Sales. In this role, you will be responsible for identifying manual processes, designing automation workflows, and implementing scalable solutions that enhance operational efficiency and reduce errors across teams supporting 1000+ customers across the GCC and Iberia. You’ll work closely with cross-functional teams to streamline workflows, improve system integrations, and enable a seamless operational experience. Key Responsibilities Automation Design & Implementation Identify manual, repetitive, and time-consuming tasks across operations Design and implement automation workflows to improve efficiency and accuracy Ensure scalability and reliability of automation solutions across teams Process Optimization Analyze existing workflows and recommend improvements through automation Reduce operational bottlenecks, manual errors, and turnaround times Continuously refine and optimize automation processes based on performance Support rollout of new tools, systems, and workflows with an automation-first mindset Cross-Functional Collaboration Work closely with all teams to understand automation needs Requirements Experience 0-1 years of experience in automation, process improvement, or systems operations Experience in B2B SaaS, tech-enabled services, marketplaces, or F&B tech is a strong plus Hands-on experience with automation tools (e.g., Zapier, Make, or similar) Hands-on experience with AI tools (e.g., Claude or similar)