Automotive Parts Advisor

Job Description This is a remote position. Automotive Parts Advisor Department: Consumer and Operations Location: Remote Working Gross Salary: R 14 500 per month / R 174 000 per annum About Fixxr Fixxr is not just another automotive service provider; we're innovators redefining the very essence of car maintenance. Operating in the intersection of technology, convenience, and trust, we've pioneered a mobile mechanic solution that is both user-friendly and cost-effective. Our customers no longer need to take time out of their busy schedules to visit a garage. With Fixxr, they can seamlessly book a service online, confident that our qualified mechanics will come directly to their doorstep, be it their home or office. This seamless experience is backed by our transparent pricing, devoid of the traditional overheads associated with brick-and-mortar establishments. But it's not just about convenience. Our platform equips our users with tools once reserved for the industry elite. From accessing their car's detailed maintenance schedule, receiving fair price breakdowns, and making secure payments, to storing service histories and getting timely maintenance reminders, we empower our customers with information. Our mission? Make car care straightforward, affordable, and transparent every step of the way. Our commitment is to instil confidence in our customers for all their car repair and maintenance needs, challenging the status quo of the automotive service industry. The Role As an Automotive Parts Advisor at Fixxr, you'll be the key liaison between our mechanic partners and automotive parts suppliers. Your primary responsibility will be ensuring the precise and timely procurement of automotive parts. By ensuring a seamless flow of the right components, you play a pivotal role in promoting service efficiency and customer satisfaction at Fixxr. Requirements Key Responsibilities: • Coordinate repair estimates, which encompass parts and labour. • Order essential parts from suppliers, assuring prompt delivery. • Offer insights into automotive-related inquiries. • Assist our field technicians in fulfilling their requirements. • Utilize Zoho CRM and other tools for effective tracking, management, and forecasting. • Collaborate with teams to enhance and automate business processes. • Handle communications adeptly, manage conflicts, and always guarantee positive partner and customer interactions. Who You Are: • A reflection of our HIPE values: Honesty, Integrity, Professionalism, and Empathy. • Enthusiastic about automotive parts and have a fundamental understanding of cars. • Skilled in using Zoho CRM or similar platforms, with the ability to swiftly master new software tools. • Adept at communication, capable of navigating intricate challenges and proffering solutions. • Resilient and motivated, excelling in dynamic situations. • A team player, comfortable in diverse, collaborative environments. Desired Qualifications: ​ • A grasp of automotive parts and basic car repairs. • Previous experience in a similar advisory or customer service role. • Exceptional problem-solving skills and sound decision-making abilities. Benefits What We Offer: ​ • Professional Growth: With the autonomy to excel in your role, we also ensure structured coaching, training, and regular feedback. • Team and Culture: A collaborative environment driven by our HIPE values, celebrating achievements and milestones. • Compensation & Benefits: With competitive pay, and well-defined time off, Fixxr has an unlimited leave policy. Join Us: We want to hear from you if you're ready to be at the forefront of automotive technology innovation. Apply now!