AVP, Business Intelligence

The starting salary range for this position is $133,056 - $166,320. Tower also offers bonus opportunity, and a comprehensive benefits plan which includes medical, prescription drug, dental, vision, company-paid life insurance, short-term and long-term disability benefits, and a 401(K) retirement plan with a company match. Tower covers a significant part of the employee premiums for most PPO plans.

Lead the future of data and analytics at Tower Federal Credit Union!

Tower Federal Credit Union, a growing, $5 billion, mission-driven financial institution, is seeking a strategic and innovative leader to advance our enterprise data and analytics capabilities.

This is an exciting opportunity to develop and execute Tower's enterprise analytics strategy, transforming data into actionable insights that drive business growth, deepen member relationships, and shape the products, services, and personalized experiences we deliver to our members.

In this highly visible role, you'll oversee business intelligence, advanced analytics, data quality and governance, and the continued development of our new enterprise data lakehouse. You'll partner with senior leaders to drive innovation, foster a data-driven culture, and build and inspire a high-performing analytics team.

We're looking for a forward-thinking leader who combines technical expertise, strategic vision, business acumen, and a passion for developing talent to help shape Tower's next generation of growth.

Position Overview:

The Assistant Vice President (AVP) of Business Intelligence is a key leadership role with responsibility for data strategy, including information assets and data governance, providing critical information for decision making, performing data analytics and trend analyses, and reporting for Tower leadership. Responsible for the functional areas of enterprise reporting and analytics, member insights, market research, and data literacy.

This role will involve managing a team responsible for analyzing complex data sets, identifying trends, and providing actionable insights to key stakeholders. Combines advanced mathematical, statistical, analytical, and data mining expertise, knowledge of the financial industry, and programming skills to research, collect, analyze, and interpret large data sets from internal and external sources to develop data-driven solutions to difficult business challenges.

Principal Accountabilities & Functions:

• Responsible for overseeing the development and implementation of data-driven strategies to drive business growth, enhance member value and improve decision-making processes.
• Collaborate with cross-functional teams to identify business needs and translate them into data requirements by leveraging knowledge of the business, credit union operations, and best practices to provide strategic decision support, typically through data extraction and advanced analytics.
• Coordinate new data implementation efforts, interfacing with other areas of the credit union to obtain the support and resources to meet the business and financial objectives.
• Design processes and develop procedures to overcome data barriers to the completion of projects or reaching objectives.
• Serve as a subject matter expert in areas of data science, data visualization, data mining, and data transformation.
• Manage the credit union’s enterprise data governance program, ensuring data assets are trusted, governed and available to meet internal, regulatory/compliance and member demands.
• Monitor data quality to identify and troubleshoot data anomalies and discrepancies, such as duplicates and illogical or missing data, in order to maintain data integrity.
• Develop and support a data-driven culture through various data literacy and training initiatives.
• Lead new analytics initiatives that improve revenue, enhance the member experience or decrease costs.
• Work closely with IT and Information Security to integrate various disparate data sources across multiple database platforms.
• Continually research, propose, and implement improvements to business intelligence infrastructure.
• Manage, lead, mentor and coach a team of analysts to develop their skills, build best practices and grow data science knowledge within the organization.
• Manage and administer Tower’s business intelligence technology and vendors, including Enterprise Data Warehouse.
• Analyze and evaluate market research, competitor data and industry trends to understand current competitive positioning and member needs/preferences.
• Design and create processes, procedures and recommend policies to be followed in support of new analytics initiatives.
• Present findings and recommendations to senior management, board of directors and other stakeholders in a clear and concise manner.
• Responsible for facilitating internal and external partnerships and collaboration with key department leaders to coordinate research and data analyses.
• Oversee the Business Intelligence budget
• Perform other duties as assigned.

Required Qualifications:

• Bachelor’s degree in a related area of study; evidence of continuing professional development in data analytics and 6 years of relevant work experience OR
• A minimum of 10 years relevant work experience in analytics and modeling environments of financial/marketing industry; and a thorough knowledge of quantitative and qualitative research, statistical analysis and reporting, business intelligence, and analyzing large data sets is required.
• OR combination of education and experience
• Master’s degree preferred
• Extensive demonstrated experience in quantitative and qualitative research, statistical analysis and reporting, business intelligence, or data analysis of large data sets.
• Knowledge of data science and predictive modeling.
• Skilled at presenting findings, conclusions, alternatives, and information clearly and concisely.
• Extensive experience in Data Warehouse and business intelligence associated tools.
• Strong interpersonal communication skills with the ability to deliver complex information to vast audiences.
• Demonstrated experience mentoring employees and project management experience
• Ability to communicate effectively, orally and in writing.

Competencies:

• Must possess and demonstrate a thorough knowledge of financial products and services.
• Ability to create and modify word-processing and spreadsheet documents using formulas and data tools, including graphs to include Microsoft Word and Excel programs
• Ability to create relevant and readable graphs, charts and presentations
• Must be able to interpret statistical and other quantitative data related to market conditions, product penetration and membership penetration
• Must possess excellent public speaking and presentation skills
• Ability to read, and interpret business periodicals, professional journals and government regulations
• Ability to write speeches, business correspondence and proposals for a diverse audience
• Ability to provide explanation or instruction in a one-on-one situation either in person or over the phone
• Highly developed coaching skills for individual staff guidance and support

• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to identify cause and effect relationships and evaluate risk/costs vs. potential return
• Ability to work with minimal supervision
• Ability to prioritize tasks and complete daily job assignments
• Ability to develop action plans and organizes workload to accommodate competing deadlines.
• Ability to arrive at work routinely and promptly

• Must be able to work independently and in a team environment
• Ability to receive and provide constructive feedback to others
• Ability to work productively and professionally under stress
• Ability to motivate and guide others to take action
• Ability to facilitate group and 1-1 discussion and gain consensus
• Ability to maintain sensitive and confidential information
• Able to interact effectively and professionally with colleagues and managers
• Has knowledge of and adheres to credit union policies and procedures and all regulations related to the Bank Secrecy Act, the USA PATRIOT Act and OFAC.

Working Conditions:

• Ability to lift up to 20 lbs. with or without assistance.
• Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate
• Red Corridor Access required

Tower offers equal employment opportunity to all qualified job applicants and employees and does not discriminate in any facet of the employment relationship, based on race, ethnicity, national original, religion, gender, age, disability, or any other characteristic protected by law.