AVP of Commercial Excellence

AVP of Commercial Excellence - Seasoned Salesforce Architect Position Title: AVP of Commercial Excellence - Seasoned Salesforce Architect Location: Bangalore, India Employment Type: Full-time About TechTorch TechTorch is a high-growth enterprise technology consultancy that partners with the world’s leading private equity-backed businesses. We deliver AI-powered solutions, accelerators, and data-driven transformation initiatives that drive measurable value at speed and scale. Our mission is to redefine enterprise technology consulting for private equity. We combine the agility of a scale-up with the discipline and rigor demanded by the most sophisticated investors and operators. TechTorch was founded by seasoned leaders — including former Bain consultants, CIOs, and tech executives — with deep expertise in technology, transformation, and value creation. We are not a typical startup. We were built to succeed and to deliver results that matter. About the Team TechTorch teams are at the forefront of delivering enterprise technology solutions that help our clients transform their operations, unlock growth, and achieve their investment theses. We combine deep product and domain expertise with a business-first mindset, enabling us to design and deliver solutions that align with client priorities and timelines. Our teams operate globally, collaborating across disciplines — from AI and data to enterprise systems and digital transformation — to deliver high-impact outcomes. TechTorch’s Commercial Excellence practices help transform lead to cash processes and system What You’ll Do • Solution Architecture: Design scalable, high-performance Salesforce solutions with emphasis on PSA and services automation. • Platform Strategy: Provide thought leadership on integrating Salesforce core clouds (Sales, Service, Experience, and Revenue) with PSA solutions. • Implementation Leadership: Partner with business stakeholders, technical teams, and delivery partners to transform business requirements into effective technical solutions. • Integration Design: Architect and oversee integrations between PSA solutions, ERP systems, financial platforms, and other business applications. • Governance & Standards: Develop best practices, development standards, and architectural guidelines for Salesforce implementations. • Innovation: Assess and recommend new Salesforce features, AppExchange apps, and third-party tools that enhance services automation and operational excellence. • Mentorship: Serve as a trusted advisor to stakeholders while mentoring development teams in Salesforce architecture and delivery best practices. Who You Are We are seeking a seasoned Salesforce architect with deep expertise in Quote-to-cash (Knowledge of Agentforce Revenue is a plus) and a strong understanding of the broader Salesforce ecosystem. This role is responsible for designing, architecting, and guiding the implementation of Salesforce solutions that optimize professional services delivery, resource management, project accounting, and overall service operations. The ideal candidate will pair Quote-to-cash with core Salesforce platform mastery, ensuring scalable, efficient, and integrated solutions that drive business outcomes. Quote-to-cash (QTC) • Expertise in CPQ solutions (e.g., Salesforce CPQ, Agentforce Revenue etc.). • Deep understanding of contracting process (new, amendment, renewals etc.). • Experience integrating with a billing system e.g., NetSuite SuiteBilling, ZoneCo etc. AI Native • Demonstrated ability to use AI-native delivery practices, including LLM-assisted solution design, rapid prototyping, prompt engineering, AI-assisted documentation, and AIsupported configuration and code generation. • Comfortable with “vibe coding” and conversational development workflows: using natural language prompts to generate, refine, test, and explain Apex, Flow logic, LWC, integrations, APIs, and solution prototypes while maintaining strong engineering discipline Salesforce Core Platform • Strong proficiency across Salesforce Core (Sales Cloud, Revenue Cloud, CPQ, Service Cloud, Experience Cloud). • Knowledge of PSA capabilities a plus. Architecture & Integration • Proven experience designing integrations between Salesforce and ERP, HCM, and financial systems. • Familiarity with middleware solutions (MuleSoft, Workato, etc.). • Strong understanding of Salesforce API, data synchronization, governance models. Soft Skills • Strong communication and stakeholder management skills. • Ability to translate complex technical designs into clear business outcomes. • Proven leadership in cross-functional teams, including mentoring and coaching. Qualifications • 10+ years of Salesforce experience, with at least 5 years in an architect role. • Salesforce Certified Application Architect or System Architect preferred • PSA vendor certifications (Certinia/FinancialForce, Kantata, Kimble) preferred. Our Values Our values reflect the DNA of the private equity-backed companies we serve — focused on speed, ownership, accountability, and results. Client First — We focus relentlessly on delivering outcomes that create value for our clients. We, Not Me — We win together. Collaboration drives transformation at scale. Get Stuff Done — We execute with speed and precision — because in PE, time matters. AI First — We embed AI at the core, enabling scalable, high-leverage solutions. Own It — We take accountability for results, delivering on what we promise. Agile mindset — We adapt quickly and proactively seek better ways to move forward. What We Offer • The opportunity to work at the forefront of AI-powered enterprise technology consulting. • A high-impact environment where ownership and delivery are rewarded. • Exposure to top-tier private equity firms and their portfolio companies. • A global, collaborative team focused on results, innovation, and excellence.