AVP, Payment Services

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

GENERAL SUMMARY

Provides all coordination and leadership responsibilities for the Payment Services department.

Position Duties & Functions

Provides oversight, assistance, and training to Payment Services staff, reviewing their work as needed and providing regular feedback to SVP, Controller.

Continuously monitors process flow to ensure proper controls are in place and are followed to minimize risk to the Credit Union.

Fosters an environment of ongoing training and cross-training to ensure the department is always ready to process daily transaction volumes within regulatory requirements.

Keeps apprised of and ensures compliance with regulatory requirements pertaining to electronic payment systems.

Manages Payment Services related special projects as necessary including, but not limited to, financial analysis for new/existing products and services and process review.

Works independently on broad assignments and plans and performs with little or no guidance on professional aspects of the work.

Serves as liaison between front and back office, assisting Learning & Organizational Development with staff training.

Works with Information Systems and Technology department to improve Payment Services process efficiency and availability of related information to CFCU staff.

Other duties as assigned

EXPERIENCE and EDUCATION

• Associate's degree (A. A.) or equivalent from two‑year college or technical school.
• 3 to 5 years’ related experience and/or training.
• Leadership experience.
• Equivalent combination of education and experience may substitute for stated qualifications.

KNOWLEDGE and SKILLS

• Ability to read, analyze, and interpret information on systems and documents such as account information, written agreements, vendor contracts, legal documents, and procedure manuals.
• Ability to respond to common inquiries or complaints from members, regulatory agencies, or members of the business community, either verbally or in writing.
• Ability to effectively present information to top management, groups of members, and/or members of the Board of Directors.
• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Excellent customer service skills.

COMPETENCIES

• Ability to effectively use all applicable banking and loan systems.
• Ability to effectively utilize Outlook and employee Intranet.
• Excellent supervisory/management skills, including setting clear expectations and holding employees accountable for performance.
• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize.
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset	Diversity & Inclusion	Communication	Change Ready Leadership
Responsibility	Problem Solving	Tech & Data Savvy	CU Business Acumen

PHYSICAL DEMANDS

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SALARY AND BENEFITS:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers

Zone 1: $102,176.00 - $140,492.00

Zone 2: $92,980.16 - $127,847.72

Zone 3: $85,827.84 - $118,013.28

Zone 4: $81,740.80 - $112,393.60

This position is eligible to participate in the Corporate Incentive Plan. Annual incentive opportunity ranges from 0–8% of incentive eligible earnings, based on a combination of institutional performance (0–2%) and individual performance (0–6%). Incentive payments are discretionary and subject to approval.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.