AWS IVA Developer

Title : AWS IVA Developer

Location : Remote

Duration : 12+ Months

Rate : OPEN

Visa Status : Any

In-Person Interview : No

Relevant Experience (in Yrs.) : 5+

Detailed Job Description:

• Design, develop, and implement Intelligent Virtual Assistants (IVA) using Amazon Connect and AWS Lex.
• Build and configure conversational AI experiences, including voice bots and self-service virtual agents.
• Develop and maintain IVR workflows, Amazon Connect contact flows, and call routing logic.
• Configure AWS Lex bots, intents, utterances, slots, slot types, and fulfillment logic.
• Develop AWS Lambda functions to support backend processing, business logic, and conversational integrations.
• Integrate Amazon Connect and AWS Lex with enterprise applications using REST APIs and web services.
• Implement seamless interactions between virtual assistants, backend systems, and live customer service agents.
• Develop reusable conversational components, error handling, fallback mechanisms, and escalation workflows.
• Optimize bot performance, intent recognition, conversation accuracy, and customer experience.
• Troubleshoot and resolve issues related to IVR, conversational flows, API integrations, and AWS services.
• Collaborate with business analysts, architects, QA teams, and contact center stakeholders.
• Participate in testing, deployment, production support, and continuous enhancement of IVA solutions.

Thanks, and Regards

Prasanna Kumar

Senior Talent Acquisition Lead

Ascii Group LLC

Email: prasanna.bommu@asciigroup.com

Phone: +1 313-435-0820/(248) 476-7600 Ext 112