AX-20 Voice Engineer

Job Summary

Oceans Code Experts is looking for a talented AX-20 Voice Engineer to join our team. This role involves supporting voice platform migrations or decommissions, administering Cisco Unified Communications Manager (CUCM), and working with voice protocols and technologies.

Job Responsibilities

• Administer Cisco Unified Communications Manager (CUCM) and execute voice MACDs.
• Troubleshoot voice quality issues in a multi-site environment.
• Work with ITIL incident and change management processes.
• Collaborate with telecom carriers on trunks, circuits, and number porting.
• Support voice platform migrations or decommissions.
• Ensure smooth operation of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
• Communicate effectively with cross-functional teams and clients.
• Maintain strong documentation practices for configurations and troubleshooting procedures.

Job Requirements

• Bachelor's degree in Information Technology, Telecommunications, or related field, or equivalent professional experience.
• 3+ years of hands-on voice/UC engineering experience, including administration of Cisco Unified Communications Manager (CUCM).
• Working knowledge of voice protocols and technologies: SIP, RTP, QoS, voice gateways, and SIP trunking.
• Experience executing voice MACDs and troubleshooting voice quality issues in a multi-site environment.
• Experience working with telecom carriers on trunks, circuits, and number porting.
• Familiarity with ITIL incident and change management processes.
• Strong verbal and written communication skills in English.

Nice to Have

• Experience supporting voice platform migrations or decommissions (CUCM to cloud calling, Teams Phone, or similar).
• Cisco Collaboration certification (CCNA/CCNP Collaboration) or equivalent.
• Experience with Microsoft Teams Phone / Direct Routing.
• Experience in a managed services environment supporting enterprise clients.
• Bilingual English/Spanish or English/Portuguese a plus, given the engagement's multi-country footprint.

Position Type and Expected Hours of Work

• Full-time consulting position.
• Up to 40 hours per week.
• Flexible core hours.
• Fully remote.