AX-24 IT Service Management

Job Summary

Oceans Code Experts is looking for talented individuals who are ready to take the next step in their careers. We are currently seeking an AX-24 IT Service Management professional to join our team. This role involves working with cutting-edge technologies, demonstrating leadership in IT Service Management, and collaborating with global teams.

Job Responsibilities

• Lead global ITSM functions and process owners
• Utilize deep expertise in Incident, Major Incident, Problem, Change Enablement, and Release Management
• Operate in a ServiceNow-enabled ITSM environment
• Communicate effectively with executive-level stakeholders
• Partner with platform, engineering, and architecture teams
• Ensure service governance and operational risk management

Job Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience
• 15+ years of experience in IT Operations, Service Management, or Technology Enablement
• Advanced English proficiency, written and spoken
• ITIL Managing Professional or equivalent certification preferred
• Experience in global, matrixed, and GDC-based delivery models
• Excellent executive communication and decision-making capabilities
• Strong understanding of ITIL, service governance, and operational risk management

Nice to Have

• Experience operating in a ServiceNow-enabled ITSM environment
• Executive-level leadership experience across IT Service Management disciplines

Position Type and Expected Hours of Work

• Full-time consulting position
• Up to 40 hours per week
• Flexible core hours
• Fully remote