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Azure Administrator & Technical Support Engineer

SautiEngineering & Development
Hiring from
Probably Worldwide
Work type
Remote
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About Us

Sauti today is a customer-growth operations partner—not “just a call center.”

We build and run the people + systems + automation that turn customer interactions into measurable outcomes: higher response rates, higher conversions, higher attendance, and fewer drop-offs.

Who we are

Sauti Contact Center is an AI-assisted, multi-channel engagement engine that helps businesses acquire, activate, retain, and support customers across:

  • Voice (inbound/outbound)

  • SMS

  • WhatsApp

  • Email

  • Social/DMs

What we do (in plain terms)

We run high-volume, high-quality conversations that move people from interest → action:

  • Lead follow-up & conversion (speed-to-lead, qualification, booking, closing support)

  • Customer support & retention (inquiries, issue resolution, renewals, win-backs)

  • Campaign execution (product launches, promos, reactivations, collections-lite reminders)

  • Event growth ops (registrations, confirmations, attendance driving, post-event surveys)

How we deliver results

We combine:

  • Trained agents with clear scripts, QA, and performance management

  • Automation & AI for routing, personalization, conversation intelligence, and consistency

  • CRM-first execution (Zoho/Dynamics style thinking): every interaction is tracked, tagged, and usable for next actions

  • Reporting that matters: response rates, conversion, drop-off points, reasons, and next-step recommendations

What makes Sauti different now

  • Outcome-driven: we sell conversion and continuity, not “calls.”

  • Multi-channel by default: we meet the customer where they actually respond.

  • Systems-minded: we don’t just work the list—we improve the funnel.

  • Fast execution: campaigns and workflows go live quickly, then we optimize weekly.

Job Description

This is a remote position.

About the ​role
This is a combined Azure administration and IT help desk position—not a monitoring-only role. You will respond to technical support
tickets, troubleshoot user and server issues, communicate directly with business users, and take ownership of routine Azure
operations. We need someone who can solve problems independently, document their work, and handle production changes
carefully.
Key responsibilities
Help desk and end-user technical support
•Own support tickets in a service desk platform such as Zoho Desk; target first responses within 15 minutes during the shift,
prioritize incidents, resolve issues and keep users updated.
•Troubleshoot Windows workstations, remote desktops, login failures, password resets, application issues, printers, connectivity,
VPN access and performance problems.
•Administer Microsoft 365 and Microsoft Entra ID / Active Directory accounts, licenses, group membership, MFA, permissions and
basic email issues.
•Support Windows Server services, file shares, permissions and business applications; identify when issues require escalation and
include clear diagnostic notes.
•Provide professional support by email, telephone and remote support tools; create clear ticket notes, resolution summaries and
reusable knowledge articles.
Microsoft Azure and infrastructure administration
•Provision, configure, maintain, resize and retire Azure virtual machines and associated resources such as managed disks, virtual
networks, network security groups and storage.
•Administer Windows Server, Active Directory, DNS, Group Policy, remote access and routine patching and maintenance.
•Configure and monitor Azure Backup, investigate failed jobs, and perform documented file, database or virtual-machine restore
tests.
•Use Azure Monitor, Log Analytics and relevant monitoring tools to investigate alerts, service disruptions and resource
performance.
•Apply security best practices including least-privilege access, MFA, firewall/NSG management, patching, secure remote access
and change control.
•Review Azure usage and cost trends; recommend rightsizing and cleanup opportunities, and make approved changes without
disrupting users. ​
•Use PowerShell and Azure CLI to automate repeatable tasks, collect diagnostic information and improve operational consistency.
•Participate in upgrades, migrations, system onboarding, incident reviews and occasional scheduled maintenance.


Requirements

Required qualifications and experience
•At least 4 years of hands-on IT support or systems administration experience, including 2 years supporting production Microsoft
Azure infrastructure.
•Demonstrated knowledge of Azure virtual machines, networking, storage, backups, monitoring, identity/access management and
cost management.
•Practical Windows Server and desktop troubleshooting; Active Directory, DNS, Group Policy, permissions and remote desktop
support.
•Microsoft 365 administration, including Exchange Online basics, user provisioning, licensing and multi factor authentication.
•Working knowledge of PowerShell; ability to use Azure CLI and interpret logs and error messages.
•Experience managing tickets in Zoho Desk, Freshdesk, ServiceNow, ConnectWise or a comparable help desk tool.

Preferred / additional skills
•Microsoft Certified: Azure Administrator Associate (AZ-104) or other relevant Azure / Microsoft certification.
•Experience supporting remote desktop environments, business applications or managed IT services.
•Basic SQL Server administration, backup / restore and troubleshooting of database-backed applications.
•Exposure to Azure Resource Graph, Kusto Query Language (KQL), Azure security tooling, or infrastructure-as-code.
•Experience supporting business users in the United States or working across US time zones.



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