Azure Local HCI & AVD Customer Engineer/ Architect

ABOUT SONATA SOFTWARE

Sonata Software, with over $1.2 Billion Revenue, is a leading AI-first Modernization Engineering company, powered by our unique PlatformationTM framework. Our 6400+ AI Engineers are helping enterprises transform from systems to intelligent business platforms leveraging partner ecosystem to drive speed, efficiency and growth. Our bouquet of Modernization Engineering Services with AI -first approach cuts across Cloud, Data, AI, Dynamics, Test Automation, and Managed Services.

Job Description: Azure Local HCI & Azure Virtual Desktop (AVD) Customer Engineer/ Architect

Job Title: Customer Engineer/ Architect– Azure Local HCI & Azure Virtual Desktop (AVD)

Experience: 10+ Years

Location: Remote (Within Egypt)

Permanent

Role Overview:

We are seeking an experienced Azure Local HCI / Azure Virtual Desktop (AVD) Customer Engineer to provide deployment, administration, troubleshooting, and escalation support for Microsoft's hybrid infrastructure and virtual desktop solutions. The ideal candidate will possess strong expertise in Azure Local (formerly Azure Stack HCI), Azure Virtual Desktop, Windows Server, Hyper-V, Networking, Storage, and Hybrid Cloud technologies.

Key Responsibilities:

• Provide advanced technical support for Azure Local (Azure Stack HCI) and Azure Virtual Desktop environments.
• Troubleshoot complex issues involving:
• Azure Local HCI clusters
• Hyper-V virtualization
• Azure Arc-enabled servers
• Azure Virtual Desktop
• FSLogix profile management
• Hybrid Identity integrations
• Deploy, configure, and maintain Azure Local HCI clusters.
• Support Azure Arc onboarding and management.
• Design and troubleshoot AVD host pools, session hosts, and application delivery.
• Investigate infrastructure, performance, storage, and networking-related issues.
• Perform root cause analysis and provide recommendations for service improvement.
• Collaborate with Azure, Networking, Security, Storage, and Identity teams.
• Create technical documentation, deployment guides, and operational runbooks.
• Participate in critical incident management and escalation support.

Required Technical Skills:

Azure Local HCI / Azure Stack HCI

• Azure Local (Azure Stack HCI)
• Cluster Creation & Management
• Hyper-V
• Failover Clustering
• Storage Spaces Direct (S2D)
• Cluster-Aware Updating (CAU)
• Azure Arc Integration
• Cluster Networking

Azure Virtual Desktop (AVD)

• Azure Virtual Desktop Administration
• Host Pools
• Session Hosts
• Application Groups
• Remote Desktop Services (RDS)
• FSLogix
• Profile Containers
• Load Balancing
• Autoscaling

Azure Infrastructure

• Azure Virtual Machines
• Azure Networking
• Virtual Network (VNet)
• VPN Gateway
• Azure Load Balancer
• Azure Monitor
• Log Analytics
• Azure Storage

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes net.