B2 Fraud Decision Maker - Social Security Scotland

Social Security Scotland is looking for an individual to join the Fraud and Error Resolution Unit (FERU) as a Fraud Decision Maker.

Do you have experience in undertaking complex benefit decision making, particularly in relation to Adult Disability Payment? Do you have a proven ability to work effectively with stakeholders in a changing environment and contribute to overcoming challenges? If so, this permanent opportunity for a B2 Fraud Decision Maker could be for you.

As a Fraud Decision Maker within the Error and Insights Branch, you will play an important role in protecting the integrity of Scotland's social security system. Working within a dynamic and collaborative environment, you will apply your decision-making expertise to assess complex evidence and make fair, consistent and legally robust entitlement decisions.

This role offers the opportunity to contribute to the safeguarding of public funds while ensuring individuals receive the correct entitlement in line with legislation and policy intent.

The successful candidate will demonstrate flexibility, be comfortable in a changing environment, and enjoy working collaboratively to identify opportunities for improvements, exploring new ideas and solutions.

Responsibilities

• Reviewing fraud investigation reports, to inform a balance of probability decision as to whether a new benefit decision is required.
• Undertaking new benefit decisions as required.
• Creating benefit overpayments.
• Determining client liability for overpayment.
• Instigating recovery action by referral to Debt Management.
• Providing evidence in court as a witness on behalf of the Agency in fraud prosecution case proceedings.
• Supporting CSD with Re-determination requests.
• Supporting Appeals Officer as appropriate where a Tribunal hearing is requested.

Success Profiles 
We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here

For this post, the following Success Profile elements will be assessed:

Experience:

1. Extensive experience of making complex decisions on Adult Disability Payment cases.

2. Significant experience of producing high-quality reports on complex cases, evaluating evidence from multiple sources, applying policy, and delivering balanced, evidence-based decisions and recommendations within agreed timescales.

Behaviours:

• Communicating and Influencing - Level 3
• Making Effective Decisions - Level 3
• Seeing the bigger picture - Level 3
• Working at Pace - Level 3
  

You can find out more about Success Profiles Behaviours here. 

How to Apply
Apply online, you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the Success Profiles above. Both the CV and the Supporting Statement provided will be assessed against the criteria for the role

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Should a large number of applications be received, an initial sift may be conducted using the CV and Supporting Statement on Experience - Significant experience of producing high-quality reports on complex cases, evaluating evidence from multiple sources, applying policy, and delivering balanced, evidence-based decisions and recommendations within agreed timescales. Candidates who pass the initial sift will have their applications fully assessed.

If invited for further assessment, this will consist of an interview and a job simulation exercise.

We aim to provide feedback on request. However, if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.

Information Session  
We are holding a candidate information session to provide you with information about the application and interview process, as well as further information on the role and team.

The session will be held on Tuesday 27th October from 12 noon to 1pm.

Please join us using the following link - Click here to join the meeting.

Expected Timeline (subject to change)
Sift - from 4th November 2026
Interview - week commencing 16th November 2026.

Reserve List
In the event that there are more successful candidates than posts available, a reserve list will be kept for up to 12 months.

About Us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. 

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.   

Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. We embrace a hybrid working style   where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location, which will be either Glasgow or Dundee.  If you have specific questions about the role you are applying for, please contact us.

Flexibility regarding office days will be required. Whilst we have adopted a team approach, the nature of the role and availability of evidence may occasionally mean that you are required to change your office days.

Equality Statement
Social Security Scotland are committed to equality and inclusion, and we aim to recruit a diverse workforce that reflects the population of our nation.  

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. 

Further Information
This post requires the successful candidate to clear additional National Security Vetting clearance before a start date can be offered. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK (www.gov.uk)

This role is only available to those currently employed (on a permanent basis) by Social Security Scotland, Scottish Government Main or Common Citizenship organisations.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot.    

Apply before 23:55 on Monday 2nd November 2026.

Contact Name - Evelyn Mcilhiney
Contact e-Mail - Evelyn.Mcilhiney@socialsecurity.gov.scot