B2B Account Manager (Existing Trading Portfolio)

Company Description

Caxton is a group of companies built on expertise, service, and trust, with a 25-year track record in financial technology and payments. The group has grown from a start-up with £25k in capital to a brand now processing more than £1bn annually. Caxton provides pioneering payment technology, travel money solutions, and global business transaction services to a diverse client base. The company is recognized as the UK’s most trusted travel card provider, with 95% of corporate clients returning and partnerships with top-tier firms such as BDO and UHY Hacker Young. Candidates can learn more about Caxton’s services and culture at www.caxton.group and www.caxton.io.

B2B Account Manager (Existing Trading Portfolio)

This role is much more than a traditional account management position. It’s a unique blend of account manager, FX Dealer and commercial relationship manager and is right for you if you wish to expand your influence and connection within a book of existing business by retaining and growing that book, acting as a credible expert on currency risk and international payments and identifying opportunities to expand relationships across the different business products and services.

Role Overview

The role is focused on managing and developing a portfolio of 200+ corporate clients, supporting their international payment and foreign exchange requirements while identifying opportunities to increase wallet share, grow revenue and deepen existing relationships.

You will combine strong relationship-management skills with commercial curiosity, financial acumen and a genuine interest in financial markets. You will be comfortable engaging with business owners, Finance Directors, CFOs and treasury stakeholders, developing a clear understanding of clients' businesses, currency exposures and future requirements.

You are commercially minded and who builds trust and rapport within your client relationships, by taking an proactive approach to portfolio management and consistently identifying opportunities that create value for both your clients and the business.

What you’ll be doing

Managing and Growing Client relationships

Manage and develop an existing portfolio of 200+ active B2B clients.

Build strong relationships with key decision-makers, including business owners, Finance Directors, CFOs and treasury teams.

Proactively engage clients to understand their business objectives, currency exposures and international payment requirements.

Develop account plans for key clients, identifying opportunities for retention, growth and increased share of wallet.

Reactivate dormant or underperforming accounts through structured and relevant client engagement.

Maintain regular proactive contact with clients rather than relying solely on reactive trading enquiries.

Develop relationships across multiple stakeholders within client organisations.

Deliver a high standard of service and act as a trusted point of contact.

Identify opportunities to introduce additional products and services that support clients' broader business needs, collaborating with specialist teams where appropriate.

Develop a deep understanding of clients' operations, payment flows and future plans to uncover cross-sell and referral opportunities across the wider business.

Supporting Foreign Exchange and International Payments

Support clients with their day-to-day foreign exchange and international payment requirements.

Execute FX transactions accurately and efficiently in line with internal processes and regulatory requirements.

Develop a strong understanding of clients' trading patterns, currency exposures and future requirements.

Provide relevant market commentary and explain how economic events and market movements may affect clients' businesses.

Discuss appropriate FX solutions based on clients' objectives, requirements and risk profile.

Translate complex market information into clear and commercially relevant insights.

Proactively identify and engage clients where market movements may create risks or opportunities.

Driving Commercial Performance

Take ownership of individual portfolio revenue, growth and retention targets.

Build and maintain a strong pipeline of upcoming FX and payment opportunities.

Monitor portfolio performance to identify growing, declining and inactive relationships.

Use client insight, trading behaviour and portfolio analysis to prioritise opportunities effectively.

Focus on sustainable revenue growth while maintaining appropriate pricing and margin discipline.

Accurately record client conversations, opportunities and activity within the CRM.

Demonstrate sound commercial judgement and a proactive approach to business development.

Increase client value through the effective cross-selling of relevant products and services.

Work collaboratively with internal stakeholders to introduce clients to solutions that enhance their experience and strengthen the overall relationship.

Risk, Compliance & Operations

Ensure all activity is conducted in line with internal policies and regulatory requirements.

Maintain a strong understanding of KYC, KYB and AML requirements.

Ensure client information and records remain accurate and up to date.

Balance commercial opportunities with appropriate risk management and regulatory responsibilities.

Experience & Skills

Essential

Experience working within financial services in a client-facing, relationship-management, sales, business-development or dealing capacity.

Strong relationship-management and communication skills.

Confidence communicating with senior stakeholders and financial decision-makers.

Strong commercial awareness and the ability to understand clients' business objectives and financial priorities.

An interest in financial markets and macroeconomics.

Ability to identify opportunities through consultative client conversations.

Strong organisational and portfolio-management skills.

Comfortable working within a target-driven environment.

Experience using CRM systems to manage client activity and opportunities.

Desirable

Previous experience within foreign exchange, international payments, treasury or corporate payments.

Experience working with corporate or SME clients.

Knowledge of spot FX, forward contracts and common corporate hedging requirements.

Understanding of FX pricing, quoting and spreads.

Experience discussing currency risk with businesses that have international revenues, costs or supply chains.

Familiarity with CRM platforms such as HubSpot or similar platforms.

Core Behaviours

Commercial curiosity and a genuine interest in understanding clients' businesses.

Ability to build credibility and trust with senior financial stakeholders.

Strong consultative selling and influencing skills.

Proactive and disciplined approach to portfolio management.

Analytical mindset with the ability to identify trends, risks and opportunities.

High levels of resilience, ownership and accountability.

Strong ethical judgement and commitment to client outcomes.

Desire to continuously develop market, product and commercial knowledge.

Naturally curious and commercially minded, with the ability to identify opportunities beyond an immediate client need.

Able to connect client challenges and objectives with a broader range of solutions and services.

What Success Looks Like

Success in this role will be measured through a combination of:

Portfolio revenue achievement, client growth and retention.

Development of deeper and broader client relationships.

Client reactivation and reduction in portfolio attrition.

Increased share of wallet and product penetration.

Quality and consistency of proactive client engagement.

Pipeline development and conversion.

Strategic management of key client relationships.

CRM discipline and accurate client records.

Demonstration of commercial initiative, client advocacy and sound risk management.

Benefits

Best in class IT equipment and full support

Great private working space within the Beyond at Aldgate Tower Shared Office with free coffee, Barista and beer on tap

25 days holiday (plus bank holidays)

Quarterly commission

Contributory Pension

Life assurance

Vitality Private Health Insurance and benefits

Preferential FX rates for friends and family

Office Culture & Environment:

Open plan office based in the City of London. Professional and informal culture. Flat hierarchy means direct and regular communication with Directors and the CEO is encouraged

Hybrid working between Home and Office standard

A friendly environment with regular social and inspirational events.