B2B Customer Service Officer with English 1

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole OTC process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

• Bachelor or Master degree
• First relevant professional experience in sales administration and/or business customer service roles would be an advantage
• Experience with the SAP system, mainly in the SD module would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Fluent English

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.