B2B Customer Support Specialist with Italian

Our partner, the leading American multinational IT company, is looking for a B2B Customer Support Specialist / Customer Operations Specialist, Italian speaker to join their team!

Note:

We offer an initial contract of one year through Prohuman with the possibility of extension/conversion. We are looking for someone who can dedicate 8 hours/day (09:00 – 18:00, one hour lunch break, hybrid (2 days from the office, 3 days WFH)), from Monday to Friday, speaks Italian and English fluently, communicates efficiently and has at least 3 years of experience within the customer support field in a multinational organization (preferably within the end-to-end order process). Seniority and remuneration: mid level.

Responsibilities:

• The Customer Operations Specialist works within a European, multicultural and fast moving business environment, supporting the B2B Customers/ Partners and Sales Force, within the area of order fulfillment.

Benefits:

• Monthly net salary;
• Meal vouchers (30 RON / worked day);
• Paid leave: 24 days / year;
• Private medical insurance (Regina Maria);
• Extended Benefits Package, which involves the choice of one of the following benefits (Family Medical Care / Dental Care / World Class / 7 Card / Kindergarten / Vacation tickets / Transportation), based on registration;
• Contract period: 2 years (with the possibility of extension or conversion).

Job requirements:

(Knowledge, skills, experience)

• Minimum 3 years work experience;
• Strong communication skills;
• Excellent time management;
• Problems identification and strategic thinking; solution oriented;
• Bachelor degree or in course of obtaining;
• Fluency in Italian and English.