B2B Travel Advisor Support (Night Shift)

What is Exoticca? Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet. We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation. What is our proposal? As B2B Travel Agent, you are the first point of contact for travel advisors seeking support during the booking process. Your main responsibility is to assist with product-related inquiries, offer personalized travel solutions, and help convert quotes into confirmed bookings. You will ensure a seamless and professional experience for our partners, representing the brand with product knowledge, empathy, and commercial drive. What will you do? Support travel advisors with inquiries about products, prices, availability, and booking policies. Recommend tailored travel solutions and promote relevant upsell opportunities. Provide clear, accurate, and timely information during calls and written interactions. Manage real-time booking issues and coordinate with internal teams if needed. Stay up to date with travel products, seasonal offers, and company guidelines. Use sales techniques (upselling, cross-selling) to maximize revenue where appropriate. Ensure proper documentation and use of internal systems (e.g., Amadeus, CRM). Collaborate with other internal squads for smooth handovers.