Backoffice Support Technician

We're fast learners, hard workers, natural collaborators... and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely.

We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers' challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for a Backoffice Support Technician to integrate our internal team, based in Lisbon or Porto.

Your responsibilities include:

• Manage and process customer and supplier requests in an accurate and timely manner;
  
• Follow-ups with vendors and partners regarding opened support requests;
  
• Coordinate with other departments to ensure seamless workflow;
  
• Assist in resolving customer queries and issues through efficient communication;
  
• Contribute to process improvement initiatives to enhance overall efficiency;
  
• Managing ticketing System for support requests.
  

You must have:

• Minimum 12th grade level;
  
• Fluency in Portuguese;
  
• Fluency in English (valued);
  
• Knowledge of customer service and logistics;
  
• Ability to manage multiple complex processes and policies;
  
• Experience in product or warranty management;
  
• Strong problem-solving skills;
  
• Strong organizational and multitasking abilities;
  
• Excellent communication and interpersonal skills;
  
• Proficiency in office software and data management tools;
  
• Attention to detail and a commitment to maintaining confidentiality.
  

We value:

• ITIL awareness and practice (We value certifications);
  
• Dynamism and initiative;
  
• High sense of responsibility;
  
• Ability to analyze and solve problems;
  
• Ability to prioritize tasks based on importance and urgency;
  
• Easy interpersonal relationship and team spirit.
  

We offer:

• Regular professional development;
  
• Certification paths resources;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Lisbon/Porto (Hybrid)

Claranet: Make Modern Happen!