Banking Consultant, Contact Centre - Suncorp Bank (Multiple Vacancies)

Req ID: 120449 Department: SB Bank Contact Centre Division: Suncorp Bank Location: Brisbane About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role Looking for something beyond the traditional 9-to-5? Join our Brisbane Contact Centre team as a Full-Time Banking Consultant and support customers when they need it most through evening and weekend service. This is more than a contact centre role. It's an opportunity to be part of a team shaping the future of banking. As Suncorp Bank and ANZ continue their journey together, you'll join a growing organisation that offers even greater opportunities for learning, development, and career progression. While we're evolving and growing as one team, integrity, respect, and customer focus remain at the heart of everything we do. You'll receive comprehensive training, ongoing coaching, and support from a collaborative team dedicated to your success and long-term career growth. Once established in the role, you'll also enjoy the flexibility of a hybrid working model, helping you stay connected while maintaining a healthy work-life balance. Start your banking career with a team that's growing, evolving, and investing in the future. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent Role Location: 80 Ann Street, Brisbane QLD 4000 Work Hours: Full time (40 hours per week) Focus: Weekend and evening shifts (up to 10 PM) Training Requirement Full training attendance is required to build your skills before moving into your evening and weekend shifts. Training period: 21 Sept – 23 Oct Training hours: Monday – Friday, 8:30 AM – 5 PM Roster Options – Full Time Shifts run within set start windows and are approximately 8 hours, offering a balance of consistency and flexibility to help you plan your day with ease. Start Windows Tuesday to Saturday: 11:00 AM – 1:30 PM start window (8H) Sunday to Thursday: 11:00 AM – 1:30 PM start window (8H) Evening Coverage Requirement Availability is required for shifts finishing as late as 10 PM, scheduled in line with operational needs What will your day look like? As a Banking Consultant, you will: Answer inbound calls and support everyday banking enquiries Put customers first with clear, empathetic service Own the outcome and resolve customer needs end-to-end Deliver with excellence in every interaction Work as one in a collaborative team What will you bring? To grow and be successful in this role, you will ideally bring the following: Strong customer service and communication skills Confidence using technology and systems Positive, resilient, team-focused mindset Ability to learn quickly and adapt Availability for evenings & weekends No banking experience needed – full training provided You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers. Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible. Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe. Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 120449. Job Posting End Date 04/08/2026, 11.59pm, (Melbourne Australia)