Banking Services Operations Associate III - Indirect Booking & Funding

Overview:

This position supports the indirect funding of auto, RV, and boat loans sent to us by dealers located nationwide. Primary functions include reviewing loan packages for accuracy and completeness, booking loans, communicating errors to dealers, working with the credit team to resolve issues, and supporting inbound dealer inquiries.

​Primary Responsibilities:

• Review account opening documentation for accuracy and completeness for Automobile, Boat, and Recreational Vehicle loans; book these loans to Bank systems.
• Identify errors in account opening paperwork; escalate as appropriate to ensure prompt resolution.
• Ensure personal booking batches balance at the end of each day and reconcile any discrepancies to ensure accurate internal accounting.
• Electronically attach incoming loan closing documentation to applicable loan application in the system of record.
• Enter financial data from loan contract into system of record.
• Answer incoming phone calls from external dealerships and internal business partners regarding funding status, loan package errors, dealer reserves, and more.
• Complete basic research as needed to respond to incoming requests.
• Work daily account maintenance reports.
• Make outbound calls to dealerships to request specific documentation or information.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Scope of Responsibilities:

The Indirect Funding & Dealer Services team is responsible for ensuring dealer originated loans for auto, boat, and recreational vehicles (RVs) are properly executed and adhere to all credit policy and regulatory requirements. The team completes the loan set-up and funding process in addition to alerting the dealer or internal credit teams of any errors prior to booking. In addition to the funding of loans, this team also supports dealers nationwide via inbound calls, emails, and relationship manager requests, completes reserve maintenance requests, and works daily reconciliation reports.

Education and Experience Required:

High school or equivalent (GED) and a minimum of 1 year work experience

Education and Experience Preferred:

Minimum of 2 years’ relevant work experience

Location

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Ready to join our team? Submit your application today!

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M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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