Behavioral Health Peer Support Specialist

About MAP We're an award-winning company that uses cutting-edge, technology-enabled, peer recovery support services to improve the lives of those affected by Behavioral Health conditions and Substance Use Disorders. Based in Austin, Texas, our passionate team turns a combination of decades of experience in peer services, behavioral health, SUD treatment, predictive analytics, outcomes data analysis, strategic partnerships, and strong coffee into real results that impact individuals and families all over the country. We have a variety of roles at our company, but everyone's goal is the same: revolutionizing behavioral health and addiction recovery to improve outcomes. We are a mission-driven organization that takes care of our people, our most valuable resource. We provide an excellent benefits package that includes: A supportive company culture that values what you bring to the table while still allowing you to learn, grow, and advance your career. Employer-paid medical, dental, vision, life insurance, and disability insurance benefits Access to a 401K Plan Generous paid time off Personal Care leave Floating Holidays Employee Assistant Program Telework Environment ** At MAP, we are taking the necessary steps to ensure the safety and health of our employees remain intact during the national pandemic. Our Behavioral Health Peer Support Specialist position is considered 100% remote, including our applicant and onboarding process. Your One Thing Ensure to uphold the company mission and values while providing exceptional services for our clients and patients. Primary Functions As MAP’s Behavioral Health Peer Support Specialist, your primary focus will be to offer lived experience with behavioral health conditions and provide support focused on advocacy, education, mentoring, and motivation. Our Behavioral Health Peer Support Specialists are trained to advocate for their peers through the process of behavioral health recovery in ways that are specific to the needs of each individual. Responsibilities Provide routine, practical, real-world support in coping with life’s day-to-day demands through modeling and coaching. Relaying personal, lived experience of your own mental health recovery based on an established plan via telephone/telehealth with peers. Oversee a personal caseload of peers, their families, and/or support system through consistent telephone/ telehealth sessions. Maintain timely and accurate documentation of patient encounters and data. Effectively manage call queues and pre-scheduled calls in a timely, engaging, or meaningful manner. Participate in an on-call rotation with team members for MAP’s 24/7 after-hours line. Assist peers to identify additional resources to aid in their holistic recovery goals. Assess any client issues, escalate as needed, and collaborate with leadership for solutions. Maintain a professional and courteous image to MAP’s patients and fellow employees. Participate in a well-paced and succinct manner in all staffing and company meetings. Supervisory Responsibilities The position has no supervisory responsibilities. Secondary Functions Reasonable accommodations, for those with disabilities, may be made to enable the performance of essential job functions. Adheres and upholds all company values, policies, procedures, business ethics codes, information security policies, and HIPAA requirements/guidelines. Steward all company resources appropriately. This is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, obligations, and activities may change or be assigned at any time with or without notice. Qualifications/Skills and Knowledge Requirements Certification as a state Certified Peer Support Specialist (CPS) is required for employment. Certification as a Nationally Certified Peer Support Specialist (NCPS) through Mental Health America preferred. Minimum of one (3) years of experience working in behavioral health, substance use disorder, or peer support environments. Must have lived experience with a mental health condition. · Must be active and stable in mental health recovery. · Must have high emotional intelligence and ability to process insight and receive feedback. · Crisis savvy with the ability to remain level-headed when in an emergent situation. · Ability to set boundaries with the understanding that personal disclosure may impede your own recovery journey. · Maintain a lifestyle that promotes continued mental, physical, and spiritual health through appropriate stress management. · An ability to maintain healthy interpersonal relationships and make connections with others. · Ability to appropriately process change through effective communication initiatives. · An understanding of and sensitivity to the challenges facing individuals and families affected by behavioral health in a manner that is accepting and free of stigma. · Must meet MAP’s Teleworking requirements and expectations, which include items such as a quiet designated office space with a locked door and access to high-speed internet. · Employment is contingent upon successful completion of a background check and drug screen. Educational and Work Experience Required · School Diploma or G.E.D · Certified Peer Support Specialist (CPS) in a US State Preferred · Nationally Certified Peer Support Specialist (NCPS) "I attest" Statement MAP Health Management, LLC is an equal opportunity employer. MAP and its subsidiaries do not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for MAP Health Management and its subsidiaries to hire me. If I am hired, I understand that either MAP or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of MAP has the authority to make any assurance to the contrary. I attest with my signature below that I have given to MAP true and complete information on this application. No requested information has been concealed. I authorize any person, organization or company listed on this application to furnish you any and all information concerning my previous employment, education, and qualifications for employment. I also authorize you to request and receive such information . If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.