Benefits Administrator I

Eligible for a hybrid work schedule split between home & office, with a minimum of 3 days in the office each week.

At The Cheesecake Factory, We Don't Do Ordinary! Nothing is scaled down. Not the pride, not the fun, and definitely not the teamwork. Here, you'll do meaningful work alongside great people who care about each other and are passionate about supporting the restaurant teams that create memorable experiences for our guests every day. That's the kind of culture that has earned us a place on Fortune's 100 Best Companies to Work For® list every year since 2014.

As our Benefits Administrator I, you’ll provide day-to-day administrative support for our health and welfare, wellness, and leave of absence programs. You’ll be an important resource for employees and managers across the United States, Hawaii, Puerto Rico, and Canada, helping answer questions, coordinate documentation, communicate requirements, and support an accurate, positive benefits experience.

You’ll Thrive in This Role If You Are:

• Service-Focused: You communicate with care, patience, and professionalism while helping employees and managers navigate benefits and leave-related questions.

• Highly Organized: You can manage emails, documentation, employee requests, leave cases, and deadlines without losing track of important details.

• A Clear Communicator: You can explain eligibility, enrollment, leave requirements, and return-to-work procedures in a way that is accurate and easy to understand in both English and Spanish.

• Detail-Oriented: You understand that accurate records and timely information are essential when coordinating benefits, payroll, leave of absences, and employee support.

• Collaborative: You work effectively with Benefits, Payroll, Staff Relations, Workers’ Compensation, state agencies, and insurance providers to ensure timely case resolution, compliance and support for employees and management.

• Provide administrative support to the Benefits team, including handling incoming mail, emails, and documentation.
• Respond to employee inquiries regarding benefits coverage, plan changes, eligibility, and leave of absence status while providing a positive employee experience.
• Communicate with employees and management regarding benefits eligibility and enrollment, leave requirements, and return-to-work procedures.
• Administer leave of absence programs, including FMLA, ADA, personal leave, and other state- or company-provided leaves.
• Provide accurate information to Payroll, state agencies, and insurance providers to support benefit deductions, benefit payments, and leave of absence payments.
• Coordinate leave of absence cases with Staff Relations and the Workers’ Compensation team.
• Conduct benefits meetings and orientations.

• 1–2 years of experience in human resources, benefits administration, and/or leave of absence administration.
• Fluency in Spanish, both verbally and in writing.
• Strong organizational and time-management skills.
• Strong written and verbal communication skills.
• Strong customer service skills and the ability to support employees with professionalism and care.
• Strong Microsoft Outlook skills and proficiency with Microsoft Excel and Word..
• Experience using an HRIS, benefits administration platform, and/or leave of absence administration system.

What We Prefer:

• Working knowledge of FMLA, ADA, state-specific leave laws, and benefit eligibility rules.
• Experience with bswift or another benefits administration platform.
• Experience with AbsenceSoft or another leave of absence administration platform.
• Experience with UKG or a comparable HRIS.

• Medical, Dental & Vision
• Eligible for benefits first day of the month following date of hire
• 401K with company match
• 3 weeks of vacation which increases to 4 weeks starting in your 5th year
• 5 days of sick time per year (first year prorated)
• Tuition Reimbursement of $2,500 for qualified programs
• Adoption Assistance Benefit of $2,500
• 25%-35% discount when dining as a guest
• Reusable gift card loaded annually for your dining enjoyment

Named to FORTUNE Magazine’s “100 Best Companies to Work For®” list every year since 2014, The Cheesecake Factory Incorporated is a leader in experiential dining. We are culinary-forward and relentlessly focused on hospitality. Delicious, memorable experiences created by passionate people—this defines who we are and where we are going.

We currently own and operate over 370 restaurants throughout the United States and Canada under brands including The Cheesecake Factory®, North Italia®, Flower Child® and a collection of other FRC brands. Internationally, 35 The Cheesecake Factory® restaurants operate under licensing agreements. Our bakery division operates two facilities that produce quality cheesecakes and other baked products for our restaurants, international licensees and third-party bakery customers.

We are committed to creating an inclusive and welcoming workplace for all. We welcome applicants from a wide variety of identities, ideas, perspectives, backgrounds and experiences to apply. The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.

#SoCheesecake #LifeAtCheesecake

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