Benefits & HR Representative

The Benefits & HR Representative plays a key role in supporting the day-to-day administration of employee benefits and core human resources processes across the United States and Canada. This position serves as a primary point of contact for associates regarding benefit programs, while helping ensure a positive employee experience and compliance with applicable policies and regulations.

Working closely with Benefits & HR leadership and cross-functional teams, the Benefits & HR Representative is responsible for administering benefits programs, supporting HR projects and programs, maintaining accurate records, assisting with leave and wellness programs, and ensuring efficient execution of benefits lifecycle processes. The role also can provide support across a broad range of HR disciplines including onboarding, employee relations, payroll coordination, compliance, compensation, HRIS administration, and talent processes.

This position offers an excellent opportunity to strengthen expertise in benefits administration and program administration / management experience while developing broader skills within employee support, HR compliance, and HR operations.

RESPONSIBILITIES (80-90% Benefits Focused; 10-20% General HR Focused)

• Administer employee benefit programs including medical, dental, vision, life insurance, disability, retirement, wellness, and other company-sponsored benefit plans.
• Serve as the primary HR contact for employee benefit inquiries, assisting associates in understanding and utilizing available programs.
• Coordinate annual open enrollment activities, employee communications, benefit education sessions, and enrollment audits.
• Assist employees with life event changes, enrollment requests, claims issues, and benefit eligibility questions.
• Partner with benefit vendors, brokers, payroll, and internal stakeholders to ensure accurate administration of benefit plans.
• Support leave administration processes, including FMLA, ADA accommodations, disability claims, and other leaves of absence.
• Support benefits onboarding and orientation activities to help create a positive employee experience.
• Assist with policy administration and compliance with federal, state, provincial, and local employment regulations.
• Collaborate with payroll to ensure timely and accurate processing of employee information that impacts pay and benefits.
• Maintain accurate employee data and records within HRIS systems, and/or department records, while ensuring data integrity and confidentiality.
• Manage and influence various assigned programs within HR and/or benefits – ensuring service and solutioning for the business.
• Respond to employee questions regarding policies, procedures, benefits, and HR programs.
• Provide administrative support for any variety of HR activities, inclusive but not limited to - performance management, engagement initiatives, training programs, communications, etc.
• Support workforce initiatives that promote employee engagement, inclusion, retention, and organizational effectiveness.
• Utilize HRIS, reporting tools, and people data to support decision-making and identify process improvement opportunities.
• Maintain Benefits and HR documentation, reporting, audits, and compliance tracking.
• Recommend and implement process improvements to simplify administration, improve employee service, and increase operational efficiency.
• Participate in special projects supporting benefits, compensation, compliance, HR systems, and broader HR initiatives.

REQUIREMENTS & QUALIFICATIONS

• Bachelor’s Degree in any field is required; with a focus in business or human resources is preferred.
• 2+ years of Benefits Administration experience is required.
• Experience administering employee benefits programs and responding to employee benefit-related questions is required.
• Knowledge of benefit plans, leave administration, employee records management, and HR compliance practices is required.
• Experience communicating with and influencing associates and leaders at various levels, with examples of proven success, is required.
• Strong customer service orientation with the ability to effectively support employees and managers at all levels of the organization.
• Strong organizational skills with attention to detail, accuracy, and follow-through.
• Experience working with HRIS systems and maintaining confidential employee information.
• Proficiency with Microsoft Office applications including Outlook, Excel, Word, PowerPoint, and SharePoint.
  • Intermediate to Advance proficiency with Excel
• Demonstrated ability to identify process improvements and contribute to continuous improvement efforts.
• PHR, SHRM-CP, CEBS, or benefits-related certifications preferred..
• The candidate will be willing to grow and learn in various business environments and across multiple areas of HR (manufacturing, corporate; compliance, recruiting, talent management, benefits, systems, etc.).

LOCATION, REPORTING, TRAVEL

• This position is based at Libbey's Global Headquarters in Toledo, Ohio.
• This position will work onsite, with partial remote flexibility (hybrid, average of 1-2 days offsite per week – variable and not fixed).
• This position reports to the Benefits Manager.
• Infrequent travel of up to 5% may be required.

COMPETENCIES FOR SUCCESS

• Take Control: ask for the direction and support you need to attain mastery of your objectives and ownership of your professional development.
• Be Engaged & Committed: lean in to learn, engage, and contribute, resulting in increased performance and personal satisfaction from your work.
• Be Accountable: hold yourself responsible for achieving your goals and successfully executing against the organization's initiatives.
• Continuous Improvement Mindset: Act with curiosity, proactively identifying and implementing changes to enhance work processes and outcomes. Consistently seek opportunities to improve efficiency, quality, and overall effectiveness.

Libbey is an Equal Employment Opportunity (“EEO”) Employer.
We are committed to an inclusive workplace, free of harassment and discrimination.