Benefits & Leave Coordinator

Who We Are:

At Synapse Health, we're streamlining the durable medical equipment (DME) process.  We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. 

Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matters. 

Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:

The Benefits & Leave Coordinator is a full-time member of the Total Rewards team, with a primary focus on benefits administration, leave of absence (LOA) coordination, and HR operations. This role serves as a first point of contact for employees, managers, and HR Business Partners, ensuring timely, accurate, and compliant administration of employee benefits and leave programs while delivering an exceptional employee experience.

As a core member of the team, the Benefits & Leave Coordinator takes ongoing ownership of key HR processes, builds strong working relationships with vendors and internal partners, and contributes to continuously improving how Total Rewards serves employees.

What You Will Do:

Benefits Administration

• Serve as the first point of contact for employee questions regarding medical, dental, vision, life insurance, 401(k), and other benefit programs.
• Assist employees with benefit enrollments, qualifying life event changes, and general benefits administration.
• Support annual open enrollment, including employee communications, enrollment assistance, and post-enrollment reconciliation.
• Support new hire benefits orientation and onboarding activities.
• Coordinate with benefit vendors and internal partners to resolve employee benefit issues.
• Own benefits offboarding in coordination with the benefits broker.
• Maintain accurate benefits records and documentation within the HRIS.
• Support benefits audits, reporting, and reconciliation activities as needed.

Leave of Absence Administration

• Serve as the initial point of contact for employee, manager, and HR inquiries regarding leaves of absence and workplace accommodations.
• Partner closely with the third-party leave administrator to monitor approvals, documentation, and status changes, and to resolve discrepancies.
• Communicate proactively with employees regarding leave timelines, documentation requirements, and return-to-work expectations.
• Coordinate return-to-work activities and ensure required documentation is received and processed.
• Process leave-related transactions accurately within HRIS, payroll, and third-party systems.
• Respond to inquiries regarding leave eligibility under company policies and applicable federal, state, and local leave laws.
• Explain leave procedures and policies while escalating complex cases as appropriate.
• Participate in recurring meetings with third-party leave administrators to resolve outstanding issues.
• Support accommodation requests by coordinating documentation and communication with employees, managers, POPS, and third-party administrators.
• Track leave durations, company-paid benefit eligibility, and return-to-work dates, escalating issues as appropriate.

HR Operations & Payroll Coordination

• Manage the HR shared inbox, triaging, responding, and forwarding inquiries to appropriate team members with accuracy and professionalism.
• Provide first-line HR support by answering employee questions related to policies, processes, benefits, payroll, and general HR topics.
• Partner closely with Payroll to resolve employee pay issues, benefit deduction discrepancies, timekeeping questions, and leave-related pay matters.
• Coordinate company-paid leave benefits, including salary continuation, paid parental leave, company-sponsored leave programs, and PTO/FTO.
• Ensure leave-related pay, benefit deductions, and time-off coding are accurately coordinated between HRIS, payroll, and third-party administrators.
• Process and monitor leave-related transactions to ensure employees receive the appropriate pay and benefits while on leave.
• Prepare reports, conduct audits, and maintain confidential employee records to support compliance and operational accuracy.
• Support onboarding and offboarding processes, including new hire setup, employee changes, and termination workflows.
• Assist with maintaining employee data integrity across HR systems and employee files.
• Develop and maintain process documentation, job aids, and employee-facing resources for benefits, leave, and HR operations.
• Stay current on changes to federal, state, and local leave and benefits requirements and flag potential policy or process impacts to Total Rewards leadership.
• Support People Team initiatives, special projects, and continuous improvement efforts.

Note: These responsibilities reflect the general nature and scope of the role but are not exhaustive. Responsibilities may evolve to meet changing business needs.

What You Have:

At Synapse Health, we've intentionally built a culture rooted in kindness, collaboration, and creativity, qualities we consider essential for every team member. Additional requirements include:

• Associate’s or Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
• 2+ years of experience in HR, Benefits, Leave Administration, Payroll, or a related administrative role.
• Experience supporting employee benefits or leave of absence programs.
• Working knowledge of FMLA, ADA, state leave laws, and other applicable employment regulations.
• Strong organizational skills and exceptional attention to detail.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities while maintaining confidentiality and discretion with sensitive medical and personal information.
• Proficiency with Microsoft Office.

Preferred

• Experience working with third-party leave or benefits administrators.
• Experience with Paylocity or similar HRIS/payroll systems.
• Experience supporting open enrollment.
• Experience in a healthcare or other regulated environment.

What Sets You Apart:

• Customer-focused mindset
• Organization and attention to detail
• Strong written and verbal communication
• Problem-solving and critical thinking
• Time management and prioritization
• Confidentiality and professionalism
• Collaboration and teamwork
• Ownership and continuous improvement mindset

Compensation:

The base salary range for this position is $51,200 - $76,800 annually. This range reflects the anticipated compensation at the time of posting. Final compensation will be based on factors such as relevant experience, demonstrated skills, internal equity, and prevailing market conditions. Compensation discussions are encouraged throughout the hiring process.

What Sets Us Apart:

Work is a part of life, but at Synapse Health, we believe it should be meaningful and enjoyable. We're committed to helping our team members thrive personally and professionally, which is why our benefits include:

• Professional growth opportunities with compelling career paths
• Healthy work-life balance supported by flexible paid time off (PTO)
• Comprehensive benefits package, including medical, dental, vision, STD & LTD insurance for full-time team members
• 401(k) savings plan with employer matching contributions

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.